Adventist Health Mendocino Coast

"I have had a mixed experience with Adventist. The staff is very kind and courteous and I appreciate that. I have not had successful follow-up care, even when I have called to find out what is going on and accessed my patient portal to communicate. Very frustrating. I know that my husband and friends who use Adventist providers have not had this problem. I am not confident about my healthcare at this time because of the poor communication and follow-up I have experienced continually. I hope this can be fixed."

"A very poor excuse for a medical facility. They never provided me a good faith estimate then hit me with a $1,300 bill for 4 PT visits 11 1/2 months after my last visit. Sadly, they take about as much care of their patients as they do their billing. I can’t count how many people I know who would have faced catastrophic health consequences had they not left the area and got a second opinion. If I could give zero stars I would."

"The ER room was exceptionally crowded when I went in a week late for a shoulder injury. That's my fault. All the nurses were amazing.. especially the lead nurse, Kat, and xray tech. The Doctor however, gave the man next to me lots of attention, who didn't to be in as much pain as I was, an then extra, stronger pill. He actually talked to him. He had sympathy.. I could see it ..and I was like oh boy ..can't wait till he talks to me because he actually looks like he really cares. And then when I got to be my turn he just discarded me. I took x-rays and he came back and gave me ibuprofen at the pharmacy but I had to ask the nurse to go ask him for pain management. I can't move. I haven't moved in a week. The fact that I told everyone that the ibuprofen and Tylenol rotation was making me nauseous really upset me that they didn't give me any pain management that wouldn't, and I had to ask a second time for some. He left me to go get a sling for me,. and then never returned. Never told me my after care. I never got to ask my ending questions like what should I do at home. There's nothing on my discharge papers on what to do other than to call my primary Doctor which I told them I don't have. And then when I went to the pharmacy to get my pain management that I had to ASK for they told me I couldn't have it because it interfered with one of my medications.. that he didn't check with. A medication that I could very easily stop. FOR SEVERAL DAYS to be under pain control. Very frustrating not having an end conversation with the Doctor ..he just left in the middle of our conversation and like I said never came back."

"Very satisfied with my "urgent care " visit on February 6. The receptionist gave me an appointment and I was taken in at that exact time. The staff were very efficient and the attending PA was excellent and very thorough."

"The tech that did my mammogram was the best! I came in kinda a wreck but she put me at ease immediately and I didn’t even tell her I was out of sorts. I really liked her warmth and professionalism. I can’t thank you enough!!"