Petco 160 East El Camino Real, Sunnyvale, CA 94087

"My boyfriend came to this location last night to buy my cats regular food. They were out of stock so he bought a different flavor, same brand. He was not given a receipt and was in a hurry so he didn’t think much of it. Unfortunately my cat was projectile vomiting all night due to the change of food so my boyfriend went back to the same store today (less than a day since he was first there) to return the food. The woman working was rude/ refused to even exchange the food because of the receipt. (Mind you, my boyfriend called before leaving to the store to confirm he can return it and was told he could). So now we have a $30 bag of food that’s going to waste and have to spend another $30 at another store. If this petco is going to give people a hard time about the receipt when he was literally just there or if they can’t look up a purchase through peoples credit cards like other stores can then maybe the employees should AUTOMATICALLY give customers their receipts. We are making a purchase so why wouldn’t we be given a receipt? Or why would we have to sit there and ask for one. Terrible customer service."

"I was helped by a very friendly customer service rep while shopping in the Sunnyvale store. I found what I needed and saw various products that I will likely return to buy in the future. I was just a little disappointed to find a dog gate that I had seen online wasn't available in the store. The customer rep tried to locate the item online but it wasn't available but she helped locate online another Item I needed. I like the products I found through Petco and had a pleasant experience thanks to the employee that helped me."

"We did the dog bath and dry. He looks and smells great. Added a bag treats and a ball to the purchase. Everyone I spoke with was courteous and helpful. Nice place! Visiting from out of state, but I would come back here."

"Brought my daughter’s dog for grooming. Very efficient check-in (appointment necessary). Easy registration, they took the dog right away. Pleasant hostess. They call you about 20 minutes before your dog has finished the grooming for pick up. He was so handsome!"

"My husky Tiki went there for grooming and shedding with extra charge as the grommer suggested. Tiki returned wet with tangled hair. I’m also worried about his well being post grooming as he acts unsettled and nervous. Idk what happened during todays grooming."