Heiser Chevrolet West Bend

"Sherry and Ryan are an awesome team! They valued and respected our time when buying a car. Sherry was awesome in explaining the buying process and Ryan did an awesome job in getting our new vehicle financed. Jason and I thank you for an awesome experience and a great vehicle!"

"Highly impressed with my service experience at Heiser Chevrolet of West Bend today! It's never fun to have vehicle trouble when you're traveling and far from home, but Liam and his colleagues took great care of me and got me right back on the road! Thank you!"

"Things were fine. I felt the salespeople could have known more about the truck (I think they mostly sold cars), and maybe could have shown me a few additional things when I picked it up (I still don't know the functionality of the tonneau cover). I also felt I could have been told more about the roof cracking issues that GM was forced to halt production for and how these affect me both now and down the road. I brought it to their attention, and they weren't aware of it"

"Took my truck in to get warranty work done. Month later was able to get my truck back. Returned truck the next day they left loose wires and hoses inside engine bay and left everything smelling like antifreeze. Went and picked my truck back up and now they damaged sound fiberglass damping inside engine bay. Do not go through for any kind of work. Quality is garbage and have not been contacted be service manage yet I was told he went up north and that was a week ago. West Bend location"

"Be wiser buy somewhere else. Worst buying experience ever. Long story short, needed a car and quick. Found a new 2023 Traverse at the West Bend location, near home, great. Bought from the West Allis location a long time ago and had a good experience. I didn't need a test drive, unfroze my credit, negotiated a deal said I'd be there at 5 to sign on the line, this was late morning. I get there, nothings done. Salesperson had no idea since the internet person I was dealing with didn't forward the info. Kept giving me a different number than what we had agreed on in emails so I had to show him that. He had to go talk to the manager a few times. Anyhow, I hand over a down payment of 12,500 in the form of a check. Only to find out car can't be delivered tonight and paperwork couldn't be processed. Next morning I find out there's better finance deals in lieu of rebate so i emailed again. She kept screwing up the numbers, sending me generic information that didn't apply to me etc. After probably a dozen emails just trying to get the number I was financing I was so frustrated I said screw it I'm going elsewhere and that I would be in to collect my check. She then announces check had been cashed and it would take days to clear and get a refund. I go to my bank online, check had indeed been cashed so I couldn't even stop payment. So I had no car, they had me and my 12,500 hostage for a car I hadn't even signed on the line for. I had no choice but to buy it. I'm now in a car I should be enjoying but all I think about how poorly this whole ordeal went and I was stuck purchasing something I no longer wanted. Heiser West Bend should be avoided at all costs!!! At least it's a nice looking car. Hopefully soon I'll be able to get over the sour experience this dealership had me go through."