Russ Darrow Toyota
2700 West Washington Street, West Bend, Wisconsin, United States
About the Russ Darrow Toyota
Russ Darrow Toyota is a premier car dealership located at 2700 West Washington Street in West Bend, Wisconsin. As a trusted Toyota dealer, they offer a wide selection of new and pre-owned vehicles, as well as financing options and insurance services to help customers find the perfect vehicle for their needs. With a commitment to customer satisfaction and a knowledgeable staff, Russ Darrow Toyota is the go-to destination for all things automotive in the West Bend area.
Photos of Russ Darrow Toyota
2700 W Washington St, West Bend, WI 53095, United States
Opening hours of Russ Darrow Toyota
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Russ Darrow Toyota
"I would never visit this dealership again. We went to look at a Silverado and since we were driving close to 2 hours one way, we made sure to confirm that it had no rust before we headed to the dealership. When we arrive, it had rust, and their response was "it's a 10 year old truck, of course it'll have some rust". THEN we went to look at a Durango about 6 months later, not realizing it was the same dealership. It was a wreck. Reeked of cigarettes, and the body seams were filled in with what looked like caulk. The bumper was cracked. It was NOT even close to being lot ready. A total of 4 hours wasted with this dealership."
"I had an extremely distressing experience at Russ Darrow Toyota in West Bend. I still feel the anxiety and distress that this caused me. Despite remaining extremely calm throughout the entire process from walking in there doors to leaving them, I was subjected to racial profiling and labeled a Muslim Terrorist, for literally doing absolutely nothing. The manager's aggressive behavior towards me was completely unwarranted, and it was also VERY disheartening to see his own manager support this discriminatory conduct, as they were both in my face trying to fight me. I kept my composure the entire time. Is this dealership's treatment of customers representative of their values? I strongly advise against supporting this establishment. There are plenty friendly and professional dealerships across street. It is unfair to me that I received such a treatment, and I can simply never forget this specific interaction as it will stick with me for the rest of my life. This Review will be cross posted on multiple platforms. I will actively be letting everyone in Wisconsin know I was racially profiled at this dealership."
"Dealership will try its hardest to withhold money due for refunds of any sort. Taillight went out a vehicle within a week of purchasing it. The sales rep said it was no problem to refund me the cost of ordering a new tail light and a check was in the mail. After over a week “corporate” lost the check. On the second attempt the mail service was responsible for losing the check. After weeks of calling, the sales rep eventually just venmoed the money directly to me. Funny that neither of the checks ever arrived in the mail. I also purchased the gap coverage through Safegaurd products. In the contract it is to be returned in full if refinanced within 60 days. I refinanced my vehicle 28 days after the initial purchase and all parties involved with the sale and gap coverage (with the exception of Russ Darrow) have said I need to contact the dealer regarding the refund of the gap coverage. It’s been 3.5 weeks since the gap coverage company notified Russ Darrow to refund the purchase and they’ve not responded to emails and when I manage to get someone on the phone I am told it is with “corporate”. At this point I’m paying interest on a product that should have been refunded already."
"From the second me and my dad pulled in Klinton was ready to help me find a car and I didn’t come in giving him much to work with but he found a way to have me walking out with a car that’s still making me smile ear to ear and it’s running just fantastic. All the way around great service team, great quality vehicles and good prices too! Thank you guys for everything today!!"
"Ralph on the sales floor and Cole in financing made this one of our greatest vehicle purchases ever! We messaged the dealership about a 2024 vehicle listed in stock on the website. They confirmed its availability and set up an appointment for us that evening. We met with Ralph who was experienced enough with the specific vehicle to explain the myriad of features the car offered, and helped us set up all the conveniences before we left. He was an extremely skilled salesman and helped us within our [and their] budget. He was a great pleasure to speak with while we waited for an available financing manager. Once we were able to speak with Cole in financing, he made the process easier than I've ever experienced before! He explained every financing option in great detail and also helped us get the greatest coverage possible on the vehicle while remaining within our budget. Despite the fact that we didn't finish until an hour after the dealership closed, both employees were very pleasant and apologetic to us for the late hour. Ralph even called us after we left the dealership because we forgot something small in our trade-in vehicle. I would HIGHLY recommend Russ Darrow Toyota in West Bend! We can now say that we've had a truly enjoyable experience buying a vehicle!! Thank you to Ralph and Cole, and the rest of the Russ Darrow Toyota team!"
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