Spencers,

95 North Moorland Road Brookfield Square, Brookfield, WI 53005

"I actually really love Spencer's so I'm disappointed about posting this. I was unsure about buying some jewelry there for my nose but was told by a staff member that I could always try it out and return it if it didn't work for me. I went to return it the other day and a different staff member working there told me that that is absolutely untrue as it's unsanitary. I told her that it makes complete sense, but I was told something different by someone else. She was unwilling to accept what I told her and her only apology was about the fact that what I was told was confusing. It reminds me of other buyer beware situations I've been in before."

"This location does not have good customer service. My mom and sister both went on separate occasions to get me some curved barbells, and I told them the specific size I needed. What we found out is that Spencer's doesn't carry the size I asked for, which would've been fine if someone had said that, but the employees on both occasions told them that the size they were receiving was the size I was asking for (it was not). When I tried to return them today, a lady with an eyebrow piercing "helped" me but was very condescending and unhelpful. She crumpled up the gift reciept in front of me saying "this is nothing" and told me I could only do an in store credit since the buyers card wasn't on hand. What's the point of the gift reciept then? Since I didn't have the actual reciept, there was nothing I could do. I've been to this location tens of times to purchase jewelry, and while I have had a few wonderful experiences, those are rare and I'm usually met with people who seem just plain miserable and have no interest in actually helping the customers. If I had any closer options for cheap, cute jewelry, I would never come here again."

"I was a last minute shopper and I went after work (8pm)thinking they'd have holiday hours and realized that they were closing at 8:30 on a Friday and the ladies that helped me pick out a couple of last minute gifts were absolutely AMAZING! They were so nice and a really big help as I really had no idea what I was actually looking for. Store was clean and well organized for being a Spencer's. Keep up the great work!"

"Typical novelty store. Some cool stuff if you want to spend some bones on it."

"It depends on what your looking for- do you need a snarky hat, offensive shirt, bustier, some light BDSM gear, and a bong all in the same place? Need some faux goth gear? Then this is your place for one-stop shopping! Depending on who you get, the staff can range from friendly to resentful of your presence."