PetSmart

"I order from this PetSmart a lot and always get great customer service and my orders delivered on time . I made a mistake ordering from petco the other day and it made me appreciate the awesomeness of this PetSmart and PetSmart company as a whole . They are always ready to help and fix anything to bring customer satisfaction. I’ve had great experiences with customer service as well so I would definitely recommend PetSmart and this location."

"The store manager, Lisa (hope i got her name correct) helped me with a return today. My case was a little complicated because i made my purchase via instacart. Id had a chat with instacart CS representative prior to store visit but the instructions i confirmed from instacart was not even applicable at petsmart and no one from instacart even knew how the return process works with stores (petsmart in my case). I was getting frustrated because i didn’t know how to handle my situation. Lisa the store manager then rolled her sleeves to talk to instacart on behalf of me and she solved the issue with one phone call. She spoke to them as if she was handling the case as her own issue and understood my frustration. I got a full refund because of her with professional troubleshooting and customer friendly assistance. She was very articulate and smart to figure what the issue was and how to solve. She deserves my review and the two big hugs i gave her today! This store is in good hands because of her!"

"We purchased a pinch with credit card about 2 days ago to train our dog, but the trainer told us we bought the incorrect one, so we came back to the store for the return today, the pinch still with the tag on it, but we couldn’t find the receipt, the cashier mentioned to us if no receipt they have no way to track if we really purchased the item in their store and send us out. After we left the store and checked online for the return policy, it was clearly mentioned even the receipt is not presented we can still able to receive the store credit. So we came back to the store asked the cashier, however he still mention they can’t proof that we bought the item in their store and not able to provide store credit. Luckily, we requested to see the manager, and showed her the return policy we found online, and she was finally able to provide store credit with a very unhappily attitude."

"Located conveniently next to Target and across Costco. I brought my dog here to explore and the stuff was incredibly friendly. The cashier even gave my dog a treat! Convenient and offers a wide variety of pet items for all your needs down to hamsters and birds."

"I visited Petsmart on Monday 31st August 2020. The lady at the Cash register was helpful didnt get her name. She asked me what I needed help with. I indicated to her about fishes. She sent me to the back where I met Amanda. Great customer service, did I learn some stuff, especially as I would be back to get some fishes for my toddler. The place is well laid out. Thanks so much Amanda."