Blissful Nights

"Bought headboard brackets that I called about *twice* before ordering to confirm they were the right ones for my frame. Was told twice that these were what I needed. When I finally went to install them, discovered that the frame was not built to the proper spec and the brackets will not fit. Customer service said they wouldn't accept a return since it had been more than 30 days, even though THEY SOLD ME THE WRONG BRACKETS TO BEGIN WITH! Terrible quality control. Terrible customer service. Avoid this company at all costs."

"We are very happy with our new adjustable bed frame. We have a platform bed with drawers so we needed a special zero clearance frame. This frame was easy to install and easy to use. My back loves this frame!!! We had a small issue which was resolved quickly by the store. We ordered on a Monday and it was delivered the following Wednesday (10 days) - considering that the East Coast was dealing with Hurricane Henri this was pretty good. I think the people who have had long delivery times should probably have an issue with FedEx rather than Blissful Nights."

"Don't expect a full refund when returning their product. I tried to return bases after realizing that they would not work where I had intended to use them. I was informed that their return policy states that there will be an $80.00 charge if returned prior to 30 days. I waited the 30 days and arranged for pickup. After receiving a refund that was $180.00 less than I had paid, I contacted customer service. I was told that they would consult with their supervisor and find out why. I followed up a couple more times and still have not received an explanation. I have learned my lesson, a rather expensive lesson. I hope that this review will help others to avoid the same lesson."

"I ordered 2 beds on July 2nd. I received only one bed. After waiting a few weeks I called to inquire and the agent told me it had been delivered. After researching she realized I ordered 2 and only 1 was shipped. She advised me it will be ship and I’ll get a tracking# via email the next day. I waited a week and no tracking! I called back got a rude lady who said I can cancel the order if you want. .....How do you mess up on someone order, have them wait weeks and your resolution is to cancel? They must not appreciate consumers loyalty or support! I became frustrated and asked for my order to be expedited. She claims it can not be expedited and blames FedX for the shipping delay. Again I was advised, I’ll receive tracking the next day. I also requested a manager call me, was told Mark would and not one call back! Another week goes by and I called in and actually got Mark. Like all the other agents he made tons of excuses. I though I’d get resolution speaking with a manager but I did not. He spent more time defending the actions of his employees and company then he did listening to my issue or empathizing. He said they could not expedite it and again he’ll ship it and I will receive tracking the next day. After more back and forth she finally said they will expedite it and then proceed to make me feel as if they are doing me a favor! I mean your staff overlook my order, did not ship an item I paid in full for, gave me the run around for weeks and now I should be grateful that after calling back every week it will be expedited? I have no words! This entire experience has been a nightmare."

"I ordered a bed on 06/04/20 for my wife who has stage 4 cancer, she had been in the ICU for the past 6 weeks and was finally able to return home. On that date they created a fed ex label and marked the bed shipped. This is still the status 14 days later. I’ve contacted the company twice, both times I received a generic the item was dropped off at Fed Ex response and it’s not there problem (no sorry, or any other info). Spoke with Fed ex twice who states nothing was ever dropped off at there office. Company has taken my money ($1,300) and sent nothing to me. DO NOT DO BUSINESS with them. They have 3 one star reviews (only reviews) for a reason."