Quest Diagnostics
2876 Sycamore Drive, Simi Valley, California 93065
About the Business
Quest Diagnostics is a leading provider of diagnostic testing, information, and services in the healthcare industry. Located at 2876 Sycamore Drive in Simi Valley, California, this institution offers a wide range of laboratory tests and services to help healthcare providers make informed decisions about patient care. With a focus on accuracy, efficiency, and innovation, Quest Diagnostics is committed to providing high-quality results and exceptional customer service. Whether you need routine blood work, specialized testing, or other healthcare services, you can trust Quest Diagnostics to deliver reliable results in a timely manner.
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Contacts
2876 Sycamore Dr STE 200, Simi Valley, CA 93065, United States
Hours open
Monday:
06:30 - 16:00
Tuesday:
06:30 - 16:00
Wednesday:
06:30 - 16:00
Thursday:
06:30 - 16:00
Friday:
06:30 - 16:00
Saturday:
08:30 - 12:30
Sunday:
Closed
Reviews
"You can't even talk about the customer service here because it is non-existent. You try and call to get information about what you need to do to get supplies to collect a stool sample no one answers the phone it is all automated messages where you can't speak to anyone. Just to get supplies for a stool sample you have to wait an hour and a half. There is no front desk or staff to help you out. Then once I was called just to get the stool supplies they didn't feel out the forms properly so I had to come back to get them fill out the section that says "staff to fill out before patient leaves." Then I was told by staff that I did not have to check in again to bring stool sample. That was wrong you do have to check in again. Then my 4 year old was in the bathroom when his name was called and had to wait another 45 minutes. Please Amazon or someone make a lab company and put this place out of business."
"It takes a pretty terrible customer experience for me to take the effort of writing a review, but I was exceptionally frustrated with the services provided at this Quest location on Sycamore. I arrived for my appointment on time, checked into the waiting room, and then selected the option to receive a text message when it was my turn (I chose this option specifically because their waiting room was jam packed with 15+ people in it, and it is flu season so I didn't want to get sick from being in close quarters with somebody else). Their system said to be within 10 minutes of the building, so I went back to my car to wait. 20 minutes later, I received a text message saying it was almost my turn and I should re-enter the office. I immediately walked back upstairs and was in the office within 5 minutes of receiving the text. Then I proceeded to wait another 25 minutes as I watched 10+ people be called in ahead of me, with my name never being called. At this point, it has been 45 minutes past my appointment time, and I had to spend time in the waiting room with sneezing people around me, so I was understandably getting frustrated. Finally, I was able to ask someone who worked there if they had my appointment, but rather than receiving service, they told me I missed my appointment and my name had been called 3 times without me being present. They suggested I leave and come back at a later time. I WILL NEVER GO BACK TO THIS LOCATION. Terrible service, terrible system, and overall terrible business."
"First off, great and friendly staff! The Appointment system makes things so much more streamlined. I have never waited longer than 10 minutes. Get your appointment online, it’s easy! Without an appointment, you’re taking a big gamble, it’s probably not worth your time. You will most likely end up like the one star people, grumpy, unfriendly and rude. 2nd- all these 1 star people, from what I’m reading, these are probably some of your most unfriendliest, spoiled, unrealistic people you will ever meet. Hope they you never have to meet! They honestly expect a custom experience, and they even want some kind of preferential service for just them. I came in one time without an appointment, I had a very very long wait, I had the opportunity to wait with these complainers, they are terrible people, so terrible. I feel for the staff who have to deal with multiple people like this EVERY SINGLE DAY. Read the 1 stars…. Judge for yourself… terrible people… 3rd- make an appointment and it will be the greatest experience, make sure to be inside the office 10 minutes early to check in."
"I was there 3 times lately and it was most terrible service I got from this particular individual.I don’t know how she could work there ! Because of this individual worker is extremely rude and no personality, I don’t want to even go there no more! She thinks she’s in the military drill sergeant in that office. She sure needs to be training for patients service all the way!!!!"
"The site staff closed 25 mins earlier than the publicly posted hours (eg. 12:30p). The last ‘appointment patient’ completed their appt at 12:10p. They refused service to walk-in patients starting at 12:05p, 25 mins before they were scheduled to close. I had been fasting for ~16hrs when they refused to take me, but they also didn’t bother to ask my status. Separately, making online appointments ahead of time through the Quest app is challenging, as the app often does not work properly. I attempted to make an appt several times without success. App kept erroring out. When I requested the contact info for the lab manager, they gave me a card with a number that doesn’t allow any action by the caller."
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