Quest Diagnostics
1220 La Venta Drive, Westlake Village, California 91361
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services, located at 1220 La Venta Drive in Westlake Village, California. As a trusted healthcare institution, Quest Diagnostics offers a wide range of laboratory tests and services to help patients and healthcare providers make informed decisions about their health. With a commitment to accuracy, innovation, and quality, Quest Diagnostics is dedicated to providing accurate and timely results to improve patient care and outcomes.
Photos of Quest Diagnostics
1220 La Venta Dr Ste 201, Westlake Village, CA 91361, United States
Opening hours of Quest Diagnostics
Monday:
07:30 - 16:00
Tuesday:
07:30 - 16:00
Wednesday:
07:30 - 16:00
Thursday:
07:30 - 16:00
Friday:
07:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Quest Diagnostics
"Please make sure to avoid this particular location at any cost. Horrible experience from start to finish and in the end, they didn’t even process my test and I have to go back to another quest."
"I am on vacation here. My Doctor sent orders for a blood test. I started looking for a lab. I found Qwest nearby. No one answers the phone here. I tried to make an appointment on the quest app. It took all my data and I established an account. Next I tried to access the app login. It said either the user or password was wrong. I then tried to do a password reset using my email. The password link was never sent. I then tried to start over but my user name/email was already in use. The app is dysfunctional. I walked in. Still no humans. I checked in on their screen. It took shots of the front and back is my drivers license and insurance cards. I finally met the only employee in the business. He said I could be on stand by but no idea how long. I had my wife and grandkids in the car. So I could not wait the possible hours it might take. Unbelievable"
"I made an appointment and they got me shortly after. I went to get my blood drawn and I’m deathly afraid if needles. Saul was the one in charge of drawing my blood and he did a phenomenal job. Best blow draw I’ve ever had. He was patient with me and gentle and helped calm my nerves. On top of that Saul did the draw and it was painless. I didn’t feel a thing. So much so that I asked if he even drew blood. For someone who is so afraid he did a wonderful job!!!!!"
"Do not go to this location. I waited 15 minutes before and human contact. I was there to pick up something that my dr. Put orders in for. They were rude when I finally called out for someone to help. There are ZERo signs explaining what the procedure is. You basically have to make an appointment just to puck up a sample kit. I will NEVER return to this location. Lab corp at least had people that pay attention to you and are there to answer questions. There is a huge reception desk with no own there and a huge waiting room. I understand Covid happened but there is definitely a way to be safe and have customer service. No bell no anyway to let someone know you are here. Even after waiting 20 minutes I had to leave to go pick up my child at school so I have to come back and do this all over again. Moral of the story find another lab! To wait 20 minutes to pick something up is completely inexcusable. Everyone’s time is valuable. Including patients. With no directions or explanation on what to do is crazy. Update… finally get called 23 minutes later for them to Tell me they may not have his order. Couldn’t they have told me that when I spoke to them the 1st time. Btw, there were 4 people working there"
"Showed up for my appointment at 1:50pm, no one was at the front desk. Waited 5 minutes, and left. Didn’t get the “we’re ready” text until 2:08pm, 18 minutes after my appointment time. I would recommend going to the Newbury Park location if you don’t have a full hour to spend waiting at Quest Diagnostics Westlake Village."
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