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Hyatt House Sacramento Airport / Natomas
4850 Duckhorn Drive, Sacramento, California, United States
About the Hyatt House Sacramento Airport / Natomas
Hyatt House Sacramento Airport / Natomas is a premier lodging destination located at 4850 Duckhorn Drive in Sacramento, California. This modern and stylish hotel offers spacious and comfortable rooms, perfect for both business and leisure travelers. Conveniently situated near Sacramento International Airport, guests can enjoy easy access to the airport as well as nearby attractions and business centers. The hotel features amenities such as a fitness center, outdoor pool, complimentary breakfast, and a 24-hour convenience store. Whether you're visiting for work or relaxation, Hyatt House Sacramento Airport / Natomas provides a welcoming and convenient stay for all guests.
Photos of Hyatt House Sacramento Airport / Natomas
4850 Duckhorn Dr, Sacramento, CA 95834, United States
Reviews of Hyatt House Sacramento Airport / Natomas
"Absolutely avoid at all costs. Upon check-in, the room was dirty, with food left in the refrigerator, unvacuumed floors, and food stains on the countertops. Despite my complaint, the front desk only offered cleaning on the third day of my stay, failing to acknowledge that the room was not cleaned upon my arrival. The noisy HVAC system disrupted sleep with loud draining sounds. Despite checking out two days early, I was still charged for the remainder of my stay. This experience does not meet the usual standards of Hyatt hotels, and it's by far my worst experience with the brand."
"EXTREMELY DISAPPOINTED IN THIS PROPERTY! Terrible customer service. The front desk staff was not helpful at all. I couldn't even get a simple receipt from the desk clerk. The gym was closed unexpectedly a couple days. This property is practically brand new and still has a ton of issues. I asked to speak to the manger several times to express my concerns and kept getting the run around by the front desk staff. I asked for the manager's name, phone number, business card, or any form of contact and was refused any information. They simply said the manger was not there at the time and to try again later. Another time I came to the front desk to check if a manger was there, they gave me the same answer and as I was walking away, were even laughing amongst themselves at me and my request. They seemed to have no care about my quality of stay. I came to the lobby a third time to check for the manager and finally was able to speak to a lady who claimed to be the "supervisor" who was also at the front desk the previous two times I asked! Why would they not let me speak to her during those times? I felt discriminated and the Hyatt corporation should be aware of the staff's incompetencies. Additionally, the heating/ac unit in our room was extremely loud. We notified the staff and they came to look at it but were not able to fix or move us to a new room. Again, this property just opened up and is already feeling like its 50 years old! AVOID AT ALL COSTS."
"We positioned to this hotel for 1 night in order to catch an early flight. The hotel was in excellent condition and the rooms were very new and clean. We got a free room upgrade when we arrived to a suite. It had a kitchenette with all the amenities you would need for an extended stay. We did not have breakfast (checked out before it started) or use the ammenities but they looked nice. The staff was friendly during all of our interactions with them and we got a free ride to and from the airport. My experience was great and I'm surprised to read some of the negative reviews. It almost seems as if they were reviewing a different hotel."
"This Hotel is the worst I have ever experienced. I’ve been a member for about two decades and traveled the world as a member as well. I'm reporting them to the BBB. The Manger Stephanie Reck and the assistant and front desk staff held me hostage for almost three hours. I had the corporate supervisor from reservations on line with me supporting my active reservation and they would not go to my room where I had my personal items. I experienced such a traumatic situation experience. This does not line up with the Hyatt legacy Hotel. Be ware and take note and keep post of there gross performance."
"This was a last-minute stay as I was driving through so Ididn't use most of the amenities. The folks at the front desk were friendly and the bed and pillows were comfortable. The shower itself was nice. However, the shower had three pumps: shower gel, shampoo, conditioner. The shower gel was empty. I used the facial bar left on the sink, but had to get it after I had already gotten into the shower. I was hoping for a large towel, but the largest were just the standard bath towels and they weren't particularly soft. That's fine, but if I'm paying that much, I want to be pampered a little. It took me a minute to find a spot to plug in my USB phone charger — the only one in the bedroom was built into the alarm clock. There were plenty of ports in the desk in the kitchen/ living room. These days, though, I'm surprised when the bedroom lacks them. When I was getting ready to climb into the bed, I moved a pillow and found long dark hair on the bed. Overall, the experience didn't meet my expectations and, despite the friendly desk staff, I wouldn't recommend this hotel."
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