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Best Western Plus Diamond Valley Inn
3510 West Florida Avenue, Hemet, California, United States
About the Best Western Plus Diamond Valley Inn
Located in the charming city of Hemet, California, the Best Western Plus Diamond Valley Inn is a top choice for travelers seeking comfortable and convenient lodging. Situated at 3510 West Florida Avenue, this hotel offers modern amenities and exceptional service to ensure a pleasant stay for guests. Whether you are visiting for business or leisure, you can enjoy a relaxing atmosphere and easy access to local attractions. With spacious rooms, a complimentary breakfast, and a fitness center, the Best Western Plus Diamond Valley Inn is the perfect home away from home in Hemet.
Photos of Best Western Plus Diamond Valley Inn
3510 W Florida Ave, Hemet, CA 92545, United States
Reviews of Best Western Plus Diamond Valley Inn
"(THEE WORST) The Best Western Plus, Diamond Valley Inn: By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel terrible for asking. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we were asking for something very outlandish. Juliet, after recovering from my wife's coffee availability question, then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki Heavin was of no customer assistance, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner. Vicky Heavin in all her back woods glory of illustrating incompetence at its finest, claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her. Apparently, Juliet in all of her old aged wisdom and maturity, requires comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky-the friend ; I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn. Please someone at this organization have Vicky Heavin add optometry to her insurance plan as well as ethics training, she needs it."
"The hotel staff is amazing Vicki the manager has went above and beyond with helping me address the issue and continuing to help me with it she deserves a gold medal or something"
"Overall nice family experience while visiting relatives. Pros: Aaliah in reception is professional and authentically very helpful and welcoming, truly a 6* service. Rooms were clean. Beds comfortable and reasonable space in room for a corner armchair. Bathroom well stocked with towels and shampoo, body wash and conditioner. Water and coffee available 24/7. Breakfast was solid, mix of cereal, fruit, toast, cupcake, cooked breakfast, pastries and waffle maker. Lots of places to eat nearby, including a Wendy’s a stone throw away. Hot tub was relaxing and there is also a pool. Lots of free parking space right outside the hotel. Cons: Wifi is very sketchy. Connection is unstable until a device latches onto the Best Western login page and then once you log in, the connection becomes stable. But it is luck if this happens. One of my devices eventually saw the log in page after multiple attempts over a 15 hour period (the other devices connected sooner. But still took a couple of hours at least). Other issues were very minor, considering this is a 2* hotel, so overall good value for money. Room has no extra room for an office desk or coffee table. Pool is not heated in case gets cold (it was too cold for us during a cloudy but fairly warm day). Breakfast is great, but will not get full spread on a given day in terms of choice within each category of pastries, cereal, eggs, cooked meat. This may be partly because there is so little room in the dining area. Beds are high, so you could hurt yourself if you roll off the bed or if you have small children. Not much space to relax outside the room and pool area. Very small lobby area. No gardens and view outside hotel is the concrete car park."
"We have enjoyed every stay here. The rooms are great; clean, comfortable and good size. Love the breakfast and 24 hour coffee bar. Staff is always wonderful. Overall no real complaints other then the power outlets that are in the lights never work and this last time, our shower head was so high and unadjustable is shot over our heads and hit the shower wall lol"
"This little hotel was disappointing. Our room reeked of cigarettes. They were fully booked and it was just 2 nights visiting near by family so we stayed. Cons: smell, room was a little beat up (Sticky carpet, tiny TV, closet missing handle, curtains had holes). Pool was closed for maintenance during our stay. Pros: Front desk staff was very nice when checking in and gave us fabreeze spray for the room. Free breakfast was okay and the staffer was very nice. Beds were comfy. Toilet/tub closet was very clean and disinfected. Location-so close to tons of shopping and restaurants. If we return to the area we will probably try one of the many other hotels."
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