Lovely Nails 4682 Cottage Grove Road, Madison, WI 53716

"Tools weren't sterilized. Shortly after moving to the area (2014), I decided to treat myself to my very first pedicure and polish. It was great! I returned about every 3-4 weeks for maybe 6 or 7 visits. The tech was polite but the salon appeared a little unclean. I figured I was just being fussy. During polish removal at the second-to-last visit, I noticed a funky white-yellow spot on one toe. She said it was okay. Next visit: same thing, except the spot was bigger. I said I had never seen anything like that before and was it fungus? She didn't really answer and filed the top of the nail with a little block trying to sand it away, I suppose. At that visit i noticed even more how unclean all the trools looked. I removed that polish a couple of weeks later and yeh, it was bigger and it definitely was fungus. It's taken almost 2 years to get rid of it with medicine and growing out. The nail salon I switched to charges the same but is clean and techs are constantly swapping tools in and out of the sterilizer."

"Hands down my favorite place. Amazing prices and selection for gel nails. I’ve only had one bad experience and my next appointment was free. Very clean and relaxed. Good idea to call ahead first."

"Highly recommend this nail salon! I have never had a nail tech take such care with ensuring my nails are done perfectly. The gentleman who did my nails was a perfectionist, ensuring the shape and length of the nails were correct, trimming and caring for the cuticles...the whole bit. My gel manicures always lift at the base of the nails, and when I leave I always find mistakes or missed spots on my nails. Not this time! He did a good job of ensuring the gel would stay put at the nail bed. AND - not only was he meticulous, he was fast! A gel manicure (no false nails) with that much attention to detail and I was done in 30 minutes. The nail salon itself is not aesthetically pleasing (carpeting is old/stained and there is not much decor...very plain place), but all the tools they use were sterile and they have a huge selection of gel colors."

"Do not trust their hours. Showed up at 5:20 for a pedicure with two workers free and sign saying “Open” was well lit. Posted hours said they were open until 6PM. I was told “we don’t have time.” Two available workers and you can’t finish a basic pedicure in 40 minutes? If you want to go home early on a Saturday then change the hours you have posted online and at your store."

"Took my 11yr old granddaughter there for mani/pedi experience. While our fingernails look great our toe nails could have been painted better by my 5yr old granddaughter! The atmosphere was very subdued, the interior dated and the staff non communicative. Was hoping for a better first time experience for her."