Comfort Suites Ontario Airport Convention Center

"Overall a good Hotel beds seemed old and uncomfortable. We had 2 beds as a sofa bed there was no blanket on the sofa bed and was told they were sold out for the night and didn’t have blankets. Breakfast was good same all mornings. Laundry on site had to get quarters on my own they didn’t have change. Pool was nice but was no heater hot tub was not hot."

"Lupe was amazing! Thanks for all they help with check out and getting us to the airport you’ve been so good to us."

"My family and I booked a room for three nights due to our house being renovated. Upon arrival, there was a blue truck with a knife inside the driver side window like someone was trying to break in. We did notify the security guard outside but I doubt anything would happen based off his body language.The check in process was pretty smooth and easy to get our room. The front desk attendant explained everything in detail and was responsive to all questions we had. We have a family of 6 and booked a 2 bed with a couch sofa to accommodate everyone. When we pulled out the couch bed for my son, it was beyond disgusting and we took pictures of it . There was no way on earth I would let my son sleep on such filth. Continuing our inspection of the room, there was mold growing behind the picture frames inside the bathroom. I suspect it was growing due to the bathroom fan not working as good to fight the steam from the shower. The room was under my wife’s name but I went to the front desk to voice these concerns and stated I needed to talk to upper management or a manager. The front desk worker said the manager wouldn’t get in until 1100 and would offer a different room if needed but I declined because if it’s in one room, the chances are it could be in the next. We did get refunded our money and checked out. My wife called back around 1115 to speak to the manager whose name was “Kim” but she didn’t answer. She ended up leaving a voicemail but no one has called back and it’s now been a whole day later."

"Hotel is nice but the internet is beyond bad. Not only is it comically slow, it'll kick you off every 5 minutes. It's 2023, this should not be a problem, especially in California."

"Needed a room for the night when the power went out of the hotel I was staying at. I had to wait a good 5 plus min before the desk clerk appeared. Rooms seem very roomy, and breakfast was well made and tasty."