Cost Cutters,

6615 McKee Road, Madison, WI 53719

"What garbage service. I confirmed an appointment two days ago with this place and when I came in at my time, I was essentially stood up. The one person working there gaslit me by saying I never had an appointment and then continued to talk over me when I tried to ask questions. The trashy attitude and fishy booking practices are the reasons I will actively be discouraging my friends from coming here. It’s blatantly unprofessional. I’m glad I didn’t have this train wreck of a company cut my hair."

"Way Over charged me for a simple 10 minute hair trim and didn't do what I asked . They cut too much hair off in certain sports and didn't even cut spots in my hair that needed to be cut . Now I have to go back again to get my bangs fixed since they got messed up the first time. Is this how you make extra money? Mess it up the first time so people have to come back and spend more to get it fixed . Sounds ridiculous"

"Immediately made me feel welcome and comfortable. I absolutely love my haircut! Sandra is incredibly knowledgeable and talented. The price was more than reasonable as well."

"Worst experience ever at a salon. Clearly this location is under staffed; the manager who was doing my daughter's haircut was answering phone calls and stopping to talk to walk in customers while she was supposed to be cutting my daughter's hair. When my daughter first sat down in the chair, the manager immediately started criticizing the texture of my daughter's hair and blamed me for not using their special shampoo after she swims. She said that I was essentially pouring bleach in my daughter's hair by letting her swim. I understand that part of their job is to make product recommendations, but the tone, and judgmental attitude was totally unnecessary. My daughter requested a hair cut "like mommy's" (mine is cut between my chin and shoulders and is curly with layers). I said, yes chin length or a little longer is good. The manager then proceeded to belittle my daughter for not sitting still enough (my daughter is newly 5 and was sitting exceptionally still for her ability) and didn't have an ounce of patience with her. Innocent questions my daughter would ask like could she keep the cut hair was met with disgusted scoffing. She ended up chopping my daughter's hair way shorter than requested (it's nose length, not chin length) and didn't even layer it. I asked for her to put layers in and the manager continued to complain that I did ask for that and she wasn't sitting still enough, which is total BS, my daughter was as still as she could be and only tipping her head slightly when the manager would pull on her hair. My daughter was in tears by the end of the session. She should not be offering children's haircuts, as she obviously doesn't have the patience to interact with children. I'm not surprised she's short staffed with the attitude she gave us and the other clients she interacted with while we were there."

"I was able to call and book a kid’s haircut for my 14 month old’s first haircut. Sandra grabbed the appointment last minute and did great. She was patient, empathetic, experienced doing first cuts, and rolled with whatever my son would do. It was a pleasant first experience that I was nervous about."