Best Western Route 66 Glendora Inn 625 East Route 66, Glendora, CA 91740

"Horrible experience. I paid for 2 nights. The first night there was no issue, the second day I was booked in a room with hardwood floors, me having a bad experience with hardwood floors, I asked to change room and I was moved to a room that smelled like an ash tray. Very strong cigarette smell. They told us the only room available with carpet was that room. Weighting the options and decided to take it. The next day the front desk lady and her manager claimed to accidently dropped my security deposit into the safe and to come back tomorrow. This was not an option for me I needed my security deposit back. After 15 minutes of going back and forth she changed her story, told me there were complaints about cigarette smoke in the room. I was completely dumbfounded. They basically robbed me, and instead of social maturity in talking with the customer, the front desk girl cowarded and went to the back to called the police to ask us to leave. I work hard for every dollar I make and I commuted pretty far, and these people think they can just take my money. I'm not letting this go."

"Horrible customer service by the lady who said she was the manager. She hung up on us twice when we inquired about our 100.00 hold on our credit. She told us to take it up with our bank. We tried to explain that it was on our credit card but she just kept telling us to take it up with our bank. We still have the 100.00 on our card. Horrible customer service. I cannot believe that is a manager. We have stayed often when visiting family but will not be back."

"Room was big and comfortable. Bed was so nice we had trouble leaving it for comped breakfast next day. I didn't even mind paying $16 for a bag of Cheezits and a bag of Cheetos and a Diet Coke and a Gatorade. We'll be back again. Keep up the great atmosphere.."