Palmen Chrysler Dodge Jeep RAM of Racine

"After having been able to make a Saturday appointment with only short notice, my oil change/tire rotation went quickly and smoothly as usual. As always, I was treated like a valued and appreciated customer, even when only there for routine service. This is why I keep coming back to Palmen for all my new Jeeps, and see ONLY Patti for all my service needs. Thanks Palmen, keep up the good work!"

"I defintaley have mixed feelings on this dealership, its good/bad . Its a hit or miss with the service advisors & long wait times for oil changes . I can call the same service advisor 2-3 xs in a week & never get a return phone call or to get bounced around , Why? Don't ask me, ask the service advisors why. It's missed opprotunity to bring money in for the place they work for . If i wasn't so persistant & my wife liking this dealership as much as she does , i'd take her jeep to another dealership. To me , there has been some positive experiences with this dealership in the past & its not all bad to be fair to this buisness. I will say this recalls are immediatley addressed with any of the service advisors , repairs are done right with very few return times, (my wife needed actual repairs done) besides maintnence being done, & when i walk in through the sales floor or by the parts dept. I am for more times than not , i am greeted with a "friendley hello ! " and "how are you doing today !" Which is nice"

"Honestly, the cost is a bit higher than those quick stop oil change places. But the difference in service and professionalism is worth it! I had an oil change and air filter replacement in less than an hour, got a ton of work done in their pleasant waiting room. Recommed Palmen in Racine!"

"Purchased 24 Ram TRX. Sales: Calvin was great. Very attentive and responsive even after the sale. Finance: Matt answered all questions with honesty. Both were low pressure and straightforward great to deal with, 5 stars. I have a few pending issues since buying this a week ago: defective part fitting plastics, rust, and the ultimate protection plan (it was very poorly applied, i wouldn’t of even paid automatic car wash money for this less than cheap detail). Brought this to their attention and am waiting for a response and solution. I would say definitely deserving of a 5 stars review if these problems get rectified timely. I will keep ya’ll posted. Update: Brought it back in on 11/13, they said the tail light was just not installed correctly from factory and they put it in place. I received a phone call from service saying this was complete. When I asked them if they addressed the paint coating and rust he had no clue and said they just took care of the light. I asked them to follow up with Calvin to get the other reasons why I brought it back in. Received a call about 3 hours later saying it was done again. They detailed the truck and said they had the protection plan coating reapplied(can’t tell if thats true or they just cleaned the area up). When I asked about the rust they stated it’s surface rust and not warranted. They didn’t even put it on the service ticket only wrote it as a system diagnostic. Spoke to Ram customer service on 11/18 they said a rep will contact me further about this. I will attach more pictures of the rust which is not just surface rust it is going through the powder coating or paint. I will update this post with the response from them. 2/6: additional: water in headlight. Dealer said they had a fix it plan to send it out and fix it. They ordered warranty parts over a month ago, still not in. Still talking to ram customer service, they call to follow up every 2 weeks and said dealer pushed back the dates because waiting for the parts and that the dealer would call me for an update. Called the dealer left a voicemail for an update, asked for a call back to warranty. They have not returned me call in a month or called me with an update as of yet."

"I recently had a flat on one of the rear tires on my Nissan. I was at the aurora facility alon hwy 20. I pulled into the Palmen facility to see if they could help replace the tire. They didn't have the size in stock. They changed the tire to my spare for me and suggested the nearest tire facilities. All at no cost. They are a very classy act and I would encourage doing business with them for anyone looking for automotive needs."