Gup's Westside Service 2625 North Green Bay Road, Racine, WI 53404

"Fantastic company all around. I've always found that they work in my best interest and are honest people (granted they still have to make money). I've compared them to surrounding companies and they are the best for numerous reasons: good prices, honest people, they break down the cost for you, transparency, speedy repairs (within reason), they have great morals, and character. I went to a different shop nearby and they tried to pull a quick one on me by charging $200 to repair a $20 part that takes literally 20 seconds to replace (the cabin air filter needed to be replaced). I've never encountered any scams or any suspicious activity matter of fact they have told me to hold off on certain repairs that I thought I needed to save me money. They are a hidden gem in Racine and have certainly earned my customer loyalty. It's a blessing to have them in the community and I would recommend them to anyone. They also offer a FREE Insurance where they will tow your car for free if it breaks down within a certain amount of time (I believe 30 days). I was NOT incentivized to write this review in any manner, I simply felt they deserved it."

"Was told after 30 minutes of having the car looked at the engine was done and the whole thing needed to be replaced. Got a 2nd opinion because the way it was driving was not like the engine was blown but rather just miss firing. As it turns out just needed a wire harness and new plugs and wires. I almost scrapped my car for the price it will cost to fix at a reliable mechanic"

"I took my car to Gup's for a full tune-up and oil change. Garages do these types of things so often, they ought to be able to do it correctly in their sleep. It took them 2 days to do it because the paperwork got separated from the key, and by the time they figured it out, they had to wait until the next day to do it. A week later, when I took a friend to the airport, one of the plugs popped out, causing the car to lose power & vacuum and was running really rough. It seemed odd because these are mundane things that happen at the garage, and they ought to know better. I was still having some issues with vacuum issues and running rough. So we took it somewhere to get it tested, and there were issues with a spark plug and a coil, among other things. All of the plugs were old (none were replaced), most were gapped wrong, the coil that needed to be replaced wasn't, another plug was loose to the point it was ready to pop out, and I paid over $300 for what was supposed to be a full tune-up. I wouldn't refer a used car salesman to fix their cars, here."

"Do not take your car here under any circumstances. I have taken my car back for the same problem twice (as it broke) while charging me for both instances. Extremely poor work. I then went to fix the problem myself and found that he used the wrong size bolt to hold up the alternator. On another occasion he forgot to put the oil cap back on and I have no idea why as I didn't come in for an oil change. Did not replace parts that he said he would after one of his shoddy jobs broke another part within the engine. Hand writes all of his invoices which aren't even legible!"