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Quest Diagnostics
1750 Prairie City Road, Folsom, California 95630
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services in Folsom, California. Located at 1750 Prairie City Road, this health institution offers a wide range of laboratory tests and services to help healthcare providers make informed decisions about patient care. With state-of-the-art technology and a team of skilled professionals, Quest Diagnostics is committed to providing accurate and timely results to support the health and well-being of individuals in the community. Whether you need routine blood work, genetic testing, or specialized diagnostics, Quest Diagnostics is dedicated to delivering high-quality healthcare solutions.
Photos of Quest Diagnostics
1750 Prairie City Rd Ste 100, Folsom, CA 95630, United States
Opening hours of Quest Diagnostics
Monday:
07:30 - 16:30
Tuesday:
07:30 - 16:30
Wednesday:
07:30 - 16:30
Thursday:
07:30 - 16:30
Friday:
07:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Quest Diagnostics
"Just visited Quest with trepidations due to horrific reviews! The check in was quick, albeit sterile without front office interaction Fortunately I was seen by Dana who was friendly, engaging and professional! It must have been my lucky day!"
"i never have problem in this establishment.. Dena is great and love her energy! people giving bad reviews is just so inconsiderate..people work here is humans too… i guess people should just do online appointments to avoid waiting so long .. be kind !Godbless us all"
"I wrote the below review about 8 months back! I visited the same lab this time and was taken a back with the outstanding service by Dena! She was absolutely amazing, polite, professional and drew my blood without much pain at all!!! I was also called within 10 mins of wait time! Dena you rock! This 5 star is for you! Deep Was poked really hard!!! I went for getting my blood work done and I was poked real bad that I have blood clot in that place, its been few days it still hurts. I will choose a different place or ask for a different lab tech next time for sure."
"I’d like to start by saying I’ve never left a negative review of anything in my life. I’ve always worked in customer service and If I ever have a bad experience with any type of service I always give the provider the benefit of the doubt. I understand that staff shortages, miscommunications, etc. happen and am never one to complain. But what happened at this location today is unacceptable. I’m 37 weeks pregnant and at risk for pre-eclampsia. Recently my doctor ordered weekly blood work. I couldn’t get an appointment today after my OB visit down the street and decided to go as a standby. I understand that I might have to wait longer than usual as a standby and was prepared for that. After over two hours of waiting I couldn’t hold it anymore and asked one of the phlebotomists if I could use the restroom. About ten minutes after I returned to the lobby I noticed my name was no longer on the standby list on the TV screen. By then there were no names on standby, the lobby was empty except for me, and the screen said there were zero people being helped. I went to the front desk area to see what was going on, even though I hate complaining. I made eye contact three separate times with a phlebotomist walking by before she said she’ll be right with me and a minute later someone came up and asked how they could help me. I politely said I’d been waiting over two hours and didn’t see my name on the standby list anymore. “We called your name a couple times,” she said rudely. Another phlebotomist came up and said “Yeah, no one was out here.” I explained that I’m 37 weeks pregnant and was in the bathroom because I couldn’t hold it anymore, and that I had told another phlebotomist I was in there. “Well, you were in there quite a while,” she said. By then I had started to cry and tried to explain that I was in there less than five minutes. At that point a man had entered the lobby and was having trouble checking in. The phlebotomist I had been speaking to looked past me crying at the front desk to talk to him. I realized I was not going to be helped and turned around and walked out. I understand that miscommunications happen. I wish the phlebotomist who I had told that I was using the bathroom had communicated that to the rest of the staff when they called my name, but I understand things happen. What I find unacceptable is that no solutions were offered to me. No one told me to sign in again as standby, wait a few more minutes before being helped, or even to come back another day. I was standing there crying waiting to see if they would see me today and they ignored me and started helping someone else standing behind me. I became so frustrated that I left because I didn’t want to verbally abuse anyone. I also felt attacked when the employee tried to argue that I was in the bathroom for a long time when I was not. Am I not allowed to use the bathroom after waiting over two hours while pregnant? Again, I would not have had a problem if they had offered me a solution instead of just ignoring me. Now I’ve wasted two and a half hours and have to make an appointment at another location out of my way because I am definitely not going there again."
"My experience at Quest Diagnostics was terrible. The receptionist, who was rather impolite, insisted on making me wait for over an hour. The staff here is incredibly inconsiderate, wasting your time without any regard. Unfortunately, I didn't get the name of the rude receptionist to file a formal complaint. I strongly advise against using Quest Diagnostics, especially not this branch."
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