![Guide.in.ua Guide.in.ua](https://cdn.guide.in.ua/img/guide300.webp)
Caliber Collision
14750 West National Avenue, New Berlin, Wisconsin, United States
![Caliber Collision Caliber Collision](https://guideinua.b-cdn.net/images/logo_new/849/32412717/logo.webp)
About the Caliber Collision
Caliber Collision is a top-rated car repair institution located at 14750 West National Avenue in New Berlin, Wisconsin. With a team of highly skilled technicians and state-of-the-art equipment, Caliber Collision is dedicated to providing high-quality collision repair services to customers in the area. From minor dents and scratches to major body damage, they have the expertise to restore your vehicle to its pre-accident condition. Trust Caliber Collision to get you back on the road safely and efficiently.
Photos of Caliber Collision
14750 W National Ave, New Berlin, WI 53151, United States
Opening hours of Caliber Collision
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Caliber Collision
"Caliber Collision did an awesome job on my car. The staff was professional. The repair was flawless and they went the extra mile by cleaning and vacuuming the inside of my car. I would recommend them to anybody who asked for an auto repair shop"
"One of the worst experiences I've had dealing with car problems. First they messed up my repairs, when I tried to bring it back to the shop it took 2-3 weeks of calling, and them dodging the situation until they gave me an appointment. Once they finally fixed everything that was wrong with the original repairs (crooked steering wheel, cruise control not working, airbag light on) they give me back the car with a fully flat tire. I'm talking pancaked to the floor, undrivable; and then try to blame it on me, so they don't have to pay to fix it, or for a new tire, even though the car has been with them for almost a week, and was given to them with all tires in proper conditions. At this point I am so frustrated, that I offer to take the cost of the tire if I can just get out of there for once and for all. So all I ask is if they can fill my tire with air so I can make it to the nearest tire shop. They said okay and that they'll actually speak to the manager on the on a near tire shop so they repair it for free. I say great, naively, and go to said tire shop, and they said they spoke with him but are still gonna charge me. So I just go through with it, as I believe my time is worth more than what they'll charge me, and this situation (4 different visits to Caliber over the course of a week) had already taken far too much of it. Never again."
"Overall I have to say I am very disappointed. I had gone through Caliber before about a year ago and was singing their praises. I am now detracting that. I hit a deer right before Halloween 2023 and gave my car to Caliber for repairs on 11/7/23. I was never told that updates are only by one specific person only on Mondays, Wednesdays, and Fridays (I would learn this later but not in a nice way). When I had taken my vehicle into Caliber about a year ago I was not told this is their process, again I was not told the process apparently changed now. Updates, when I did actually receive them by "Katy", were not always consistent nor very informative. Because time was marching on and I still did not have my vehicle and because I did not get an update from "Katy" or whoever is actually texting me I made the mistake of calling and asking for an update. This was a huge mistake. Whoever is at the front desk or is the receptionist is extremely rude and unpleasant to talk to. I never received their name. I asked for an update and was rudely told that only Katy can update me and only on Mondays, Wednesdays, and Fridays. Ok? No one working for your company can give me an update after you've had my vehicle for a month? This was a constant struggle. I would get rouge vague texts from someone telling me "Katy is out sick" or "Katy is not in" so there is no update on my car. Excuse me? How is this acceptable? I would try to text back but would either get no response or again vague responses. I made the mistake of again calling for an update since my Monday, Wednesday, Friday text did not come (they've had my car for over a month at this point) and it was approaching the end of the day. The rude receptionist answered and straight up lied to me telling me that my "text did go through" and she rattled off a vague update in the supposed text. My phone is on me 24/7 I checked again and it was not there. There was no text update. I tried to ask more clarifying questions and her attitude got more and more rude. I'm sorry you've had my car for this long and you're going to give me attitude when I legit need an update of some kind? I never do but I had to hang up on her. The text came the next day meaning they did not send it when they said they did. The text was vague. Another week or so goes by. At this point its the week before Christmas and I still don't know 100% what's happening with my car. Katy is gone I guess? The last update I got from her was on December 8th? Then texts came whenever they did from different people. December 22nd: my car is finally ready to be picked up. I get a text from Don that the emblem for my jeep is in. Cool. Perfect. I go and pick up my jeep. Hmm why are the emblems on the hood of my car a very different electric blue instead of black like they're supposed to be? Why did Don text me that the emblems are in but did not say they were wrong or would be different? Why was this never communicated to me? The front receptionist is not the same woman I've dealt with before. She seems confused as to why blue was ordered instead of black when they had pictures of my jeep. My husband was with me and showed her a picture of how my jeep looked. This caused apparent confusion. Huh why did Don tell me the emblem was in? It was not. I paid my deductible for a car that is not correct. Supposedly the emblems are not available anymore. Ok? Why are you passing off that this is my car and what I had before? Why are you not informing clients of changes? As I was about to drive away I guess Don came up to me to tell me that it may not be possible to get the correct emblem anymore. Ok? So you would have had me drive off with a car that is not correct nor keep me informed? Why did you text me that they were in? This whole thing has been ridiculous. I fully recognize there was an auto strike so things were very delayed. I tried my best to be patient through the process even with Katy going AWOL and not getting updates and when I did the receptionist was very rude. I wait almost two months and my car is still not right"
"Caliber Collision in New Berlin on National Ave rocks! Great staff, excellent communication and a stress free process. First of all, Kim at the front desk is awesome. She was able to get me in right away despite being booked up (whereas other shops had no room nor an ETA for me). She made the process seemless and stress free. You receive frequent texts/emails updating you on the various stages of your repair. You don't feel neglected and always know what's going on with your vehicle. They return your car in a brand new state and even wash and vacuum it! While I hope i never have to return, I'd pick this place/location again 100%."
"They took great care in repairing my car, and made sure that all damage caused by an accident was addressed. They kept me up to date on what was happening and when I could expect to have my car back. Once it was fixed and given back to me, there was one small issue that I noticed, and they addressed it immediately. They are very customer friendly. Would highly recommend."
-
Advance Auto Parts
1830 N Stevens St, Rhinelander, WI 54501, United States
-
NAPA Auto Parts - Motor Parts & Equipment Corporation
1865 N Stevens St, Rhinelander, WI 54501, United States
-
Jason's Automotive Service
157 S Anderson St, Rhinelander, WI 54501, United States
-
Borel Auto Body
514 Evergreen St, Rhinelander, WI 54501, United States
-
Schoonover Auto Repair
9027 Co H, Eagle River, WI 54521, United States
-
Shimkus Auto Body Inc
1855 W Davenport St, Rhinelander, WI 54501, United States
-
Dave's Crankshaft Grinding
3012 Germond Rd, Rhinelander, WI 54501, United States
-
Willys Speed Shop
685 W Davenport St, Rhinelander, WI 54501, United States
-
Eagle River Service Center Inc.
5255 Transmission Aly, Eagle River, WI 54521, United States
-
Northwoods Tire Inc.
3988 County Hwy E, Land O' Lakes, WI 54540, United States
List of businesses, places and services in Wisconsin
β business help π services β phones π opening times βοΈreviews π addresses, locations π· photos