Jasper Engines & Transmissions

"Got a Rear Differential for a 2002 Explorer installed. After 5 months the differential started making noise while driving. Called Jasper and Tom recommended to do a Drain and Fill of the differential and add friction modifier and drive for week to see if noise goes away. The noise did not, and Jasper agreed to warranty out the differential and sent a new one. They declined labor warranty according to Tom stating they boil tested the fluid and it had water in it??? After asking how they thought water got in it, Tom stated it could have been through a breather tube? If that was the case, then it's their design issue and this differential is a carrier style with no breathers? After another phone call back, they still denied labor coverage stating water in the brand-new fluid!!! A month after the differential was warrantied it started throwing fluid from the pinion seal and that had to be warrantied also!!!! After decades of using their products which they don't make anything for current vehicles, they don't stand behind their product and their products are made very poorly!!!!! I will not recommend their products or poor customer service to anyone anymore!!!!"

"Recently we purchased a marine engine from jasper. After the engine was completely installed in the boat we attempted to start the engine before launching the boat to make sure all was good. This is on a 30+ foot boat so it needs to be launched by a Travel lift. At the test start the starter would not engage. After a few hours of troubleshooting it was determined one of the holes to mount the starter had been repaired and the starter would not align properly to the flywheel. We had to remove the engine and start over. The engine swap on this boat is a 40 plus hour install. Jasper would only offer 20 hours reimbursement at a reduced rate. There rep said we should have purchased the additional warranty. I would understand this if the boat was in the water and hours on the engine. This boat never launched. Engine was bad off the pallet. Zero run time. Another boat, another bad engine. This one had timing issues. Spent several days troubleshooting. Again in the end it was determined the engine was bad. Another complete swap with little help from Jasper to cover costs. My recommendation? Avoid Jasper engines! Wont stand behind product."

"These guys are so friendly. Easy to work with and knowledgeable about their product. It's been a pleasure to work with Mark and Taylor."