Quest Diagnostics

"This place is horrible. I’ve had to go multiple times for my kids over the last 10 years and are beyond disappointed each visit. There is no one staffing the desk so you just wait in a room for any staff member to show up. I just had to pick up supplies for lab work and the staff member was clearly irritated. I told her I had 2 orders, showed her both orders, she looked at the second order closer, got the supplies and handed it to me. I asked her if it was for both labs and she said I only showed her one. She got the supplies and I left with my by then upset 2 year old assuming there were instructions in the bag. There were not. Now I’m sitting at home trying to figure out what to do with these tubes and vials. I tried calling quest for instructions, but take a wild guess what happened. Nothing. Yep, no answer."

"WORST EXPERIENCE IVE EVER HAD. I waited 2 hours and ended up leaving. I was fasting and started to feel very lightheaded. Everyone with an appointment was waiting HOURS. Extremely unprofessional, they only had 1 worker there."

"Had an appointment at 9:30, still haven't been helped at 10:30. Very slow. There is no front desk person. Very understaffed. If you need help you have to wait for someone to get done drawing blood, and then hope they stop at the desk. After waiting 45 minutes, I was told this sample needs to be taken after 1pm. No such time is on my paperwork."

"As a nurse please don’t go here. I normally go to the Garfield location which I highly recommend! I go about once/twice a week. They didn’t have any openings today and needed it done and went here. First off, Kimmy,CPT said my name wrong. Cool that’s fine happens all the time. Then she made a comment about me wearing a onsie. I’m severely anemic due to possible cancer and I get severely cold even if it’s 75 degrees outside. I have layers under this onsie I’m wearing. Fine okay I brushed it off. I pulled up my sleeve and everything is going fine UNTIL SHE TRIED TO STICK ME! This lady used the largest needle they had. Instantly my jerked. Then she was like “do you want to complete this or just leave?” Seriously this is how you talk to patients? No let’s try another arm, no nothing. No customer service. Either you staying or you leaving. Then I told her she shouldn’t be using the biggest needle they have and tried to say it’s the smallest needle they had. I know my needles. I told her why would I leave you barely made an attempt. She was like you have 4 tubes to fill and you moved your arm. I didn’t moved it, it was a reflex of you messing up. I asked her do you need to try the other arm. Then she replied back saying do you wanna try another arm? Maaaaaam you are the technician, do you wanna try another arm or what? Do you need a moment to breathe? Y’all just opened. I told her I never had any issues in the last 8 weeks where I have blood taken once or twice a week. This lady is reckless."