Valvoline Instant Oil Change
1284 Capitol Drive, Pewaukee, Wisconsin 53072
About the Business
Valvoline Instant Oil Change is a trusted car repair and maintenance institution located at 1284 Capitol Drive in Pewaukee, Wisconsin. Our experienced technicians provide fast and reliable oil change services to keep your vehicle running smoothly. In addition to oil changes, we also offer a range of automotive services to keep your car in top condition. Visit us today for quick and convenient service you can trust.
Photos
Contacts
1284 Capitol Dr, Pewaukee, WI 53072, United States
Opening hours
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 15:00
Reviews
"Haven’t needed an oil change in a minute, but when I did I knew where to go, this spot, doesn’t matter who works on your car the service is always top notch, professional and friendly, I’d even say educational because they explain what they’re doing and why it’s necessary, they do push products and services and I always say yes to at least 80% of it and have never had a hiccup, today I was helped by jack and Guillermo, both fantastic, quick. Jack helped me get new wipers that he recommended and they’re awesome, Guillermo while seeming new was pretty quick around the car and very polite. All in all I’m always impressed with this location and these boys proved me right again today, if you need an oil change this is the spot!"
"Best valvoline experience ever!!! They're so professional and thorough, they checked lights, fluids, battery, tire pressure, filters, and more while the locations on north and silver spring have only checked my tires and my filters a couple times. The wait was a little longer but worth the extra care they put in. Zack did a great job checking me in and explaining everything the guys were doing. Also, he explained the other services valvoline provides very well. He explained what and why and the price and time difference vs. going to a dealership. Jose did a great job checking my battery, filling the oil, showing me the dip stick, etc. Justin was underneath and while I didn't see him I'm sure he did just as great. (1/11/24) Highly recommend this location. Side note: do NOT go to the take 5, especially not the one on capital and lily :) they might be cheaper but in my experience it's because their staff is underqualified"
"We had a horrible experience with 2 staff members in December. They are no longer at this location. Manager Gunner & Nic are a new crew here and incredible. We had an oil leak that was ignored by previous employees and we came back today. Gunner & Nic outstanding service. You just retained our business & trust in the brand. Thank you for taking our concerns seriously & fixing the problem from the previous staff."
"We always brought our cars there when it was still Penzoil. Second visit since it was changed to Valvoline. .Every time I was there, I ended up with my car having a problem (note, it was 2 different cars each time) when it was running fine prior to just an oil change service. Both times, my car won’t start after an oil change and offering me to buy a new battery from them. Had then jump start the car and brought to where we purchased the current battery and they tested it, and their machine reading stating battery is good. Very shady! Will never ever go there again!"
"Consumer, beware Valvoline instant oil change on Capitol Drive in Pewaukee, may not be doing your greasing of vehicle, as outlined on their website stating that you will receive (lubrication of the chassis components according to your vehicles manufacturers specifications) which is vital to maintain safety of your vehicle, and prolong the life of steering and suspension parts. on November 29th I took my 2018 GMC 3500 HD to Valvoline for a full service oil change and requested that they make sure they grease all grease fittings. The technician that was processing the work order seemed confused to my request and then a second technician looked under the wheel well and stayed I don’t think so? a third technician said do we even do that anymore? There was talk about do we have a grease gun? The reason I specifically asked them to grease all fittings was because in the past bringing numerous vehicles to Valvoline at that location we have noticed that the grease fittings were not being maintained and even had to take a vehicle back two days after having a oil change because the oil filter was leaking as it was not even hand tight. leaving puddles of oil on the concrete driveway it seem to me that there 270 hour of training program is not being provided to the employees. I assumed that they figured out my request, and they proceeded with the full-service oil change that I was billed for and paid. Upon my inspection of grease fittings 15 minutes later, I was shocked to see that they did not even grease one of the 12 fittings that are on our 2018 GMC pick up truck . I then drove back to the Capital Dr., Valvoline to confront the employees. I asked to speak with the manager that now had five employees around him and asked do you include greasing of fittings with the oil change? He said yes. I stated that I was just here and requested that they grease all the fittings and they did not even touch one. He did not apologize or explain why they did not do their job. He said I could bring the truck back and they would perform the service that I originally requested and paid for, I told the manager that I was not comfortable bringing the vehicle back to them as they already had the opportunity to fulfill their obligation. I stated I will be taking the vehicle to the dealership and having the work performed.( At no time did the manager say there grease gun was broken.) I then reached out to the Valvoline corporate headquarters to express my concerns. The lady was very nice and understanding. She said she would reach out to the owner of the franchise and someone would be getting back to me, approximately five hours later the owner of that location did call me back and explained that he contacted that service center and they told him they did not have a working grease gun. That would be hard for me to believe as they have three service bays and no grease gun? He did not apologize and said he was ordering two grease guns and they should be there tomorrow. He stated to me that I could bring the vehicle to one of his other locations and they would perform the service. I explain to him that I already made an appointment and dropped off the vehicle at the dealership and will be providing him the invoice when completed for reimbursement he insisted that he will not be reimbursing me for my expense. FYI more than likely all customers that used Valvoline instant oil change on Capitol Drive in Pewaukee on November 29, 2023 may have not received the (lubrication of the chassis components according to your vehicles manufacturers specifications) My experience at this location has been very disappointing and it seems like the owner and manager are not very interested in improving or providing customer satisfaction The only positive was that the corporate office did show great concern, and did not want to offend me, but offered a free oil change. I told her that was not what I wanted, but I would except it and return to the Pewaukee location with one of our other trucks to see if things have changed? I will update the public."
-
Delong Auto Sales & Services
3102 22nd Ave, Kenosha, WI 53140, United States
-
XVLC AUTO REPAIR
6208 28th Ave, Kenosha, WI 53143, United States
-
New Wave Auto Appearance Center
5213 60th St, Kenosha, WI 53144, United States
-
A1 Auto Repair
3301 60th St, Kenosha, WI 53144, United States
-
M&K Detailing Service LLC
8867 Sheridan Rd, Kenosha, WI 53143, United States
-
Kenosha Nissan Service Center
8050 120th Ave, Kenosha, WI 53142, United States
-
Moreno Auto Repair Service
7803 33rd Ave, Kenosha, WI 53142, United States
-
Auto Glass Now
5955 Green Bay Rd, Kenosha, WI 53142, United States
-
Sebena's Automotive LLC
8719 Sheridan Rd suite b, Kenosha, WI 53143, United States
-
Auto Medix
4500 Sheridan Rd, Kenosha, WI 53140, United States
List of local businesses, places and services in Wisconsin
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos