Quest Diagnostics,

3601 Vista Way, Oceanside, CA 92056

"BLEW OUT MY VEIN! I’m chronically ill and I have my blood drawn often for continuous testing, so I know the ropes. I have good veins so I’m usually an easy stick. The phlebotomist literally blew out my vein by lifting and and rearranging a butterfly needle while inside my vein. You don’t lift a butterfly needle. My arm was unusable for days and it’s been over a week now and it’s still purple and hurts to the touch. She then proceeded to drop blood samples ON THE FLOOR. absolutely horrifying, and I do not look forward to the next blood draw I have, and it certainly won’t be here. If the pain persists, I will have to visit a doctor."

"Checked in and couldn’t find my order. Made me go to my car to get what the doctor wrote down because he didn’t want to look it up. Come back and he asks for my insurance card. It’s on file but I don’t have it. He refused service and told me I could come back for a walk in’s I to back to my car to get the insurance card and have to wait 30-60 minutes now because there’s no one at the front desk to help me. Beyond frustrated."

"There is no one at the front desk to help. I was trying to drop off a time-sensitive stool sample for my son and had to join the standby list just to drop it off. The sample needs to be run within 4 hours of collection and there’s no way to time when a child is going to poop to make an appointment in advance. Now I’ve been waiting for over an hour and am getting close to running out of time to drop off the sample. The manager states she can’t do anything and that I should talk to corporate. I’m going to end up having to get an entirely new collection kit and repeat this entire stool sample"

"I don’t recommend for a child. The two phebotomist that drew the test for my child rushed the whole procedure. Disregarded the information I told them about my child being a hard stick, that usually he bruises easily after a poke so be gentle and take your time. Additionally, they lacked emotion because they didn’t even attempt to acknowledge that the child was being poked so rushing is not wise. Overall, as soon as I checked in for my appointment one of the phlebotomist had been talking to another patient letting them know that it would be more than an hour wait because “she’s the only one working”. I was dumbfounded by that statement. Unacceptable because there were many other patients who had been waiting for a very long time already. Customer service was just very poor."

"Where are the Heroes? (See pictures) *No Customer Service Here* Fully Automated. I arrived early and had to call through the cracks in the opaque block on the service counter for help. Response “ I’m with a patient “. My response, “thanks I’ll wait to ask”. No one came. I asked 15 Minutes later response sounded annoyed. Didn’t get help until someone came for a patient. At this time other patients followed my lead with their own questions. The real life employee was polite. Bathrooms in hallway are locked with no code posted in the automated waiting room. I felt ignored and not valued. Great set up for a company to make fast profits on diagnostic services by foregoing customer service. I’m all for profit but not at the expense of personal service, kindness and caring. I believe the employees are following management directives and are not able or encouraged to provide customer service. Please tell me if you have a better place for lab services!"