Quest Diagnostics

"It looks decent at first, but then you realize there's no front desk, only computer check in, and then everything starts to go down from there. I'm sitting here as a walk-in, and I don't mind waiting, but I have sat here witnessing everyone else get screwed over. People just wanting to do drop offs waiting for hours. People who made appointments but are told to their face that they're not on "the list." Or people who showed up 1 or 2 minutes late for their appointment and the system automatically deletes their appointment. Yelling matches between the nurses and patients. And then the cherry on top is that the nurses told us after 2 hours of waiting that we're wasting our time, instead of maybe saying something at the beginning. Instead, they let the little computer tell us it will only be 30-60 minutes. They say they're busy with appointments every 10 minutes, but I've been timing them and it takes them at least 15-20 to come out and call someone. There was even a good 20 minutes where it was only the walk-ins left in the waiting area, and they had not come out at all to bring in any of us. I fear this place is the opposite of good healthcare, where all it serves is themselves, and trying to fill in a hole that the medical industry needs, with the least amount of effort. Literally trying to cover a gunshot with a bandaid, and they seem to have no qualms about that. It's not built to serve at all, and does not think about people with urgent medical issues and maybe need to get their blood work done same day, or elderly people who don't have smartphones, which is crazy because the waiting rooms are 99% older people. Look up The Blue Yarn test by Toyota. This place would absolutely fail. Edit: They didn't even get through all the appointments, so I'm not sure what the point of scheduling an appointment is either."

"This was my third attempt to get my blood taken which I actually got in. I searched for an appointment early because fasting you need an early appointment. The first time I went they said I needed a paper from my doctor which was right upstairs. The doctor took 20 minutes. Quest Diagnostics said I lost my place. The waiting for non appointments is ridiculous. The second attempt was for a 6:10 appointment. I was there and they said I was late. I was there at 5:30 checked in at 5:30 now today. I checked in at 5:30 something. They didn't open at 5:30 like they're supposed to. I was the first appointment they called two other people that weren't even on the board and my name disappeared. I had to stop them to let them know what happened, Your system sucks. You have lots of rooms and only two people working slowly. You need to put a reminder in there your patients have jobs too."

"Staff seem to be waiting on appointments to come in and make patients on standby wait longer on purpose! It seems there's only 2 on staff and coming out only when patients with appointments have checked in. Perception is reality. This location has lazy staff"

"They are the WORST the "women" working in there have the nastiest of attitudes. I definitely can see why people bad mouth the Healthcare industry in Hemet, CA. Especially when it come to the way they treat Black Americans. The WORST!"

"This place deserves -5 stars. The staff are the most incompetent chimpanzees in North America. They have the worst work ethic in Hemet. Rescheduled twice and they messed up both appointments. They say that it's quest who is servicing you but they are the ones who schedule you but don't tell you that until you're there waiting and run late for the other place where you are supposed to be at. These people are as useful as DIARRHEA !!!!!!"