Quest Diagnostics 25460 Medical Center Drive, Murrieta, CA 92562

"Thisss place iss HORRIBLE PLEASE PLEASEE DO NOT COME HERE !! !! Save your time ! And your money ! The MALE WORKER WITH MESSY HAIR DOES NOT CARE FOR ANYONE MY WIFE ! Is pregnant and bin waiting here for 2 hours It’s ridiculous people Have bin waiting for 4-5 hours"

"I came in today for lab work and Lucy at Quest Diagnostics on Medical Center Drive in Murrieta. She helped me and was so sweet and professional. She made me feel very comfortable. We did a lot of laughing she is the best there!!"

"First time in this office. No front desk/receptionist, but there are kiosks to check in. Once checked-in, just wait for your name to be called. There were elderlies who's confused as to what to do and they were assisted by Carly when they tried to knock at the door for assistance. I was called just on time of my scheduled appointment. Carly is awesome."

"I was very pleased with my experience at the Quest Diagnostics on Medical Center Drive in Murrieta. When I arrived for my appointment it quickly became clear that there was a lot going on but they were understaffed. One lady in the waiting area was having difficulty understanding what was going on with her Doctor’s orders, someone else needed to drop off some type of equipment, an elderly man was there by himself without an appointment and didn’t know what to do. I checked in and just sat and waited. I watched as a young lady who I believe was named Clarissa (she has red hair) came out and explained that she was the only phlebotomist working so she was not going to be able to take any walk-ins. She patiently helped the elderly gentleman schedule an appointment for the next day and apologized to him for being unable to take him. She explained to the first woman that it looked like her doctor had not sent the orders over and she needed to contact her doctors office and schedule a new date for her blood draw. She then did a blood draw for a woman who was there with an appointment. Finally, she called me back, got me situated and then quickly helped the gentleman with the drop off. I was beyond impressed with the way Clarissa kept a smile on her face was extremely pleasant and friendly with everyone and went above and beyond to make sure everyone was taken care of and had all of their issues/concerns addressed. She juggled multiple people and multiple issues with patience and grace. I arrived 20 minutes early for my appointment, hoping I’d be able to be seen early. I didn’t get in early but it was a pleasure to sit there and watch Clarissa. She helped me slow down, refocus and remember the importance of treating people with love and respect. And she managed to get me in for my appointment at exactly my scheduled time. Thank you Quest for having such a wonderful employee!"

"Absolutely worst experience all around. Poor customer service with no information provided to the 15+ people sitting in the waiting room with so many questions. “We’re way behind” “just keep waiting” “don’t you see your name?” “ you’re at the wrong place”. Been sitting here for 3.5 hours as a walk-in. Do yourself a favor and go to the dmv and bang your head against the wall. It will be a better experience"