Picture Perfect Cinema

"We hired Chris as our Wedding Videographer for our July 2021 wedding and communication was great up through the wedding. We received our Social Media Reel and Love Story Reel via text in October 2021 because his website apparently was experiencing issues. He assured us he would look into it and be sending us our Extended Reel the following day. After being patient and waiting, we still had not received the full ceremony/footage and Extended Reel when I followed up a month later in November. No response. Again, we waited…and proceeded to follow up another month later, as the holidays were approaching and we still had not received what was contractually promised and wanted to share the memories of our special day with our family and friends. We were (and still are) extremely frustrated and disappointed as we write this, as we STILL have not received our wedding footage and it is February 2022. We have consistently tried to contact Chris via email, phone, text, and DM and we have not heard from him since October 2021. This is highly unprofessional and appalling and we DO NOT recommend him. We’ve now consulted with our family attorney and are considering legal action as next steps, unfortunately."

"Picture Perfect Cinema was great to work with - especially during the pandemic. We felt like everything was going against us having a great wedding but chris and his team really stepped up. They helped make our day special and we have the memories to remember the day for what it was - the best day of our live. Thanks Picture Perfect Cinema!"

"My husband and I got married almost a year ago in March of 2019, and we still do not have our videos. We paid for ceremony and reception and the last communication we received from Chris was a few days after our wedding in March 2019. We tried to be understanding and patient, we provided a prompt email on the initial instagram reel (which we enjoyed) and ceremony video with requests for edits to lighting and sound to be more consistent along with other minor tweaks, at which point he said he would work on it and the reception video next. Since then we have received no response from him nor an ETA for our wedding footage, though having patiently contacted him via email and phone calls at least once a month for at least 6 months (yes we provided music as required in the contract), with no response. We tried to be understanding when he was not responsive during the wedding planning or was late or was the only vendor not to show up for a meeting, however his lack of response and lack of producing the product we already have paid in full for is completely unprofessional and we are in the process of filing a civil complaint, since we contracted videography for rare moments in our wedding we would not be able to see due to the busy schedule of the wedding day. We're afraid we'll never get our wedding footage and it has come to writing the negative review and even more disheartening steps. We want to at least warn other couples to be careful as it seems he's still filming weddings (to get paid by the day of) but you may not get the footage at all like our case. The instagram reel and the unrefined/quickly edited footage of the ceremony is online, but has not been provided to us. No footage whatsoever has been provided to us. Please be careful."

"I feel really bad writing a negative review, but I wanted to share my experience honestly, especially since most reviews are positive, which wasn’t my experience. We booked Chris to film our wedding, which was in April. After signing the contract, I started to worry with the lack of communication. All of my other vendors responded to me in a timely manner, but I had to send multiple emails over the span of several weeks to eventually get responses from Chris, which was frustrating as I was trying to plan a wedding long distance. The day of the wedding, Chris sent me a text in the morning saying he had gotten injured, and wouldn’t be able to shoot my wedding, but that he’d arranged for a backup to be there to film it instead, which was nice to know it had been taken care of. That said, after the wedding, I waited a VERY long time to get my videos back. I sent several polite emails, across months with zero response, just asking for an ETA on when I’d get the videos back. Nothing. No response, no answer to phone calls, etc. I finally got a response from him in June, telling me I’d have my videos in 10-14 days. This email came because (before I had any issues with him) I recommended that a friend getting married in June book him too, so I saw him at her wedding and asked about timing for the videos. The 10-14 days came and went, again with no response to my communications with him. I finally got my videos back in August, with no explanation or apology, so I just felt like as a business professional, that really wasn’t the right way to handle his response. The friend who also used him had similar experiences with lack of communication and a long time before getting her videos back. The quality of my videos was fine, but I can’t say I’d recommend using this company for your videography unless you are someone who doesn’t need regular communication, and are okay waiting several months for your videos back."