Cinema Cleaners

"Cinema Cleaners was my go-to place for dry cleaning until several months ago. I had a pair of pants and a skirt that I needed to have tailored so I decided to give Cinema Cleaners a try for tailoring. The items were slightly too tight. I tried on the garments and the tailor was looking at them and said I should just lose a few pounds so they would fit me better. This should have been my first clue to walk away but unfortunately, I actually considered what he was saying as truth. I left the garments to be altered. When I picked them up the next week, he had done a beautiful job with the skirt. It was perfect. The pants however were made much too large. I showed it to him and he hemmed and hawed but agreed to fix them. I took the skirt home. When I came back the following week, with my 9 year old son for the pick up, the pants fit but the zipper and button closure were off center. I pointed it out to the tailor and he refused to fix it. He said he didn’t see it as a problem. I couldn’t believe that he flat out refused to acknowledge it or make it right so I asked to speak with the manager. When I explained the issue to manager-and showed him the issue (I was still wearing the pants and lifted up my shirt to show him and everyone else in the store) he too flat out said he didn’t see the problem and refused to fix it. I was standing there in shock. And to make matters even worse, he asked the whole staff to come forward and agree with him-which they did. I had about 7-8 adults telling me they didn’t see that the zipper was off center. My son was standing next to me asking me why everyone was lying. I didn’t know what to say. Eventually, I said some people don’t have pride in their work and don’t care if things are done properly. I changed clothes and told the manager I wouldn’t be coming back. After we left, I explained to my son what gaslighting was and how we just experienced it. This made me feel so hurt and upset afterwards. I had been a customer of Cinema Cleaners for years. I’m in that shopping center often and it always gives me a hurt feeling when I see the shop. It has taken me months to write this but was inspired after I saw another post about another customer service fail."

"I'm sad- generally a good cleaner and tailor, but I'm here at 8:30am on a Saturday morning and the place is locked up tight. (Been waiting since 8:10.) Was counting on picking up items for a very busy week coming up. Both posted hours and Google Maps show them opening at 8am on Saturdays."

"I love this place, super affordable and friendly staff. Ive used them 3 times now for both dry cleaning and tailoring and they did an excellent job every time. I would recommend them to anyone for your cleaning and tailoring needs."

"Needed some dress pants altered same day and Mr. Julian made it happen. He got my alterations done fast and he did a good job. Thanks to him and the nice ladies at Cinema Cleaners."