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Vino Bello Resort
865 Bordeaux Way, Napa, California, United States
About the Vino Bello Resort
Vino Bello Resort is a luxurious lodging destination located in the heart of Napa, California. Nestled among the rolling vineyards and picturesque landscapes of wine country, this resort offers a perfect blend of relaxation and indulgence. Guests can unwind in spacious suites, enjoy world-class dining options, and pamper themselves at the onsite spa. With its prime location near renowned wineries and attractions, Vino Bello Resort is the ideal choice for a memorable getaway in Napa Valley.
Photos of Vino Bello Resort
865 Bordeaux Way, Napa, CA 94558, United States
Reviews of Vino Bello Resort
"I want to start off by saying that the staff that I’ve encountered have offered great customer service and are very friendly! I’m a Wyndham owner so I booked this hotel for a short stay in Napa. As mentioned, they are doing renovations, so I knew this prior to arriving. I also expected that some of the amenities wouldn’t be available. After checking in, I was told to get my permit at the concierge desk, which I knew was their way of getting me to sign up for a member presentation. Even though I hadn’t made it to my room yet, they said I could go there immediately for the presentation. I asked if I could go later, and they were able to “accommodate” the request, which was pushing the appointment back 15 minutes. The first room I was given appeared to be one that hadn’t been renovated yet. It also hadn’t been cleaned properly, and the bathroom door wouldn’t close. I notified the front desk, and they immediately changed my room. During all of this, I’m still being contacted about the presentation, because now I’m running behind due to the room change. I asked to postpone, because at this point I was frustrated since I couldn’t find the new room due to the construction. I'd also been traveling since 3AM (12+ hours) from the east coast, and hadn’t been able to put my stuff in the room. The new room appeared to be updated, although the building where it is located is still undergoing renovations. So that was great! However, my concern is that because of this, there are some things that are not working properly. No TV channels: When I inquired last night, the staff at the front desk said they were aware and working on fixing it. As of this morning, there is still “No Signal” on the screen. Safe not working: No power No room numbers outside of suites: I had to guess which suite my room was in my just tapping my key on different doors. Building not secured or locked: Given that the rooms are within locked suites and the overall location of the property, I do feel better about this. However, there are alot of people here between staff, construction crews, and guests. The building lock isn’t activated, and there was a ground floor unit where the door was ajar. This was at night, and well after the construction workers were gone. HVAC: It is VERY loud. If you’re a light sleeper, then it would be noticeable. Luckily, by the time I realized it, I was exhausted and just wanted to sleep. Again, the hotel staff has been great, and the Wyndham rep that I met was very apologetic! They gave me an additional bottle of complimentary wine, a rose for Valentine’s Day, and extended my checkout. The location was convenient, and the property is nice. My issue is that this hasn’t really felt like a vacation experience because of the time I’ve spent trying to get these issues resolved. And perhaps there could have been more consideration or better planning around how to ensure the guest experience might be impacted when it comes to basic things, if the plan is still to have them stay in areas where renovations are occurring. Overall, I’d still consider the property for future stays based on the customer service, and after the renovations are complete. And if you come while the renovations are happening, just pack your patience!"
"Great spot- pool, on-site dinning,massage,wine tasting- BUT what is with the 10am check out- we have been coming here for over years and us MATURE people don’t move fast in the morning! The 4 pm check in and 10 am check out leave for a very short vacation !! We do everything on site that this site offers every visit 1-2x a year!!! REDEEMED THEMSELVES- let us stay by the pool after checkout! Forgot to mention - the bubbly at checkout was a plus!!"
"The rooms look awesome but the in room spa couldn't be used because rusty water would be coming out of the spout. One night we had no water pressure for about an hour. The outdoor jacuzzi jets wouldn't turn on. And the sales rep at the owners' recap in the Club Wyndham business office told me that I didn't know what I was doing even though I was "pretending" to know it all, just because I didn't want to buy more. How unprofessional!!"
"We are Wyndham Platinum owners and stayed in a one bedroom from October 13th to the 23rd. The resort is beautiful and through the rooms will be upgraded this coming year, they were very nice, clean and I had no issues. We loved the vineyard on site, pools, all the walking trails and places to go. The fireplaces were an added plus this time of year. The staff was very accommodating and we also enjoyed our “no hassle, no pressure” meeting with Wyndham. We did however make this our home resort and lowered our maintenance fees and even purchased more points. We will be back soon!"
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