Hennessey House

"Do NOT Stay here. I have no idea how there are any decent reviews - this place is so bad that I left after my first night (booked 5 night stay) and was forced to pay the full amount anyway. I am currently paying for two places but wow am I happier than suffering through any more hours in that room. Tiny room with no space to even walk around and limited privacy. Go somewhere else if you want to enjoy your Napa stay…the 5 star reviews here are fake, because there is no staff, they manage it remotely."

"I give this place three stars mainly because of inconvenience and safety concerns, as well as that there is no service to speak of. You can't leave your bags here before or after checkout. It is unstaffed (except for breakfast), and under-maintained. When we arrived, the grounds were dangerously underlit (with a stump in the middle of one path and an abandoned box fan with a trailing cord on another). We could not find our room, and there was no one to turn to for help. Another guest finally found it for us: the problem turned out to be that it was unlit, unlabeled, and the gate latch was 6 ft above the ground, making it hard to distinguish from a blind wall (see photo of me touching a gatelatch positioned well above my head). There was no coffee in the room (there was supposed to be, but all that was left was to decafs and a weird toffee flavor). The "creamer" is Coffeemate. Something was wrong with the plumbing, (the tub never drained completely), and the room entrance really needs a floormat to keep mud off the carpet (see photo). There doesn't seem to be any way to submit a maintenance request so I'll just record it here: 1) Replace either the batteries or the lights themselves in the solar-powered path lights. One reason the grounds were so badly under lit is because they're relying on subpar solar lights. It's winter and had been a cloudy day, so the batteries were too weak to light the path more than perhaps an hour or so. We arrived not long after Dusk, and they were already nearly dark. 2) Instead of using a timer to control the secondary lighting - which left many essential places unlit in the early evening because of the end of daylight savings and the advance of winter - use a controller that responds to actual lighting conditions. Not only do seasons change, but there have been occasionally fires that rendered skies dark even in the daytime, and no doubt the future contains other emergencies. That said, the place is beautiful, and the rooms were sumptuous with great bedding and nice amenities like a private patio, fireplace, and giant tub with spa jets. Breakfast was fresh, nutritious, and tasty. Once they fix their maintenance issues and find a host (not being able to keep our bags there before and after checking out was worth a whole star to me), they'll be better than 3 stars (at least for these prices) again. But until they do, prospective guests should call and verify these problems are no longer creating issues for their convenience and safety and that they'll actually get what they're assuming they've paid for. TLDR You just can't be a five star place without a host, and there's not. It's dangerous for the first few hours after dusk Nov-Feb."

"The short of it: I gave this place 4 stars because I did genuinely like it. It deserves a solid 3. It needs a lot of work, but has much to offer as well. The staff (Charley especially) were great and cooked nice breakfast each morning. It would be nice to be able to either have a little more choice or input (no bacon for me, thanks) into the options. There is much about the place that is in serious need of repair; at times the hot water was barely warm, the shower in a claw-foot tub needs to go, the hvac in our room constantly put out cool air (we finally just used the electric heater in the room), the copper pipes need a good polish. But there is still a charm to the place and it is in a great location. The sheets were clean, hot water was available for tea, the breakfast was great (too late in the morning for me personally, but still delicious). I hope the owner spend some time and money and fix the place and services up properly for a much better all around experience."

"Our recent experience was not consistent. The room was nice but the carpet looked like it was overdue for replacement. The air conditioner worked great and the bay windows brought in a lot of light. The parking lot, grounds and living room were well maintained. The breakfast was sub-par considering that most visitors to the Napa area expect more."

"An awful experience. The room in the main house was far too small and the bed had zero support while the carriage house rooms were large but had equally uncomfortable beds. The shower curtains don’t give enough rooms to move around so it’s constantly sticking to your body. The breakfast wasn’t even up to par with an express hotel’s continental breakfast with the eggs ranging from overcooked to cold and the other items being of the absolute poorest quality. Avoid this bed & breakfast. It is not even close to worth the price."