Quest Diagnostics
1595 Soquel Drive, Santa Cruz, California 95065
About the Business
Quest Diagnostics is a leading provider of diagnostic testing, information, and services. Located at 1595 Soquel Drive in Santa Cruz, California, this institution offers a wide range of health screenings and tests to help individuals and healthcare providers make informed decisions about their health. With a commitment to accuracy, innovation, and quality, Quest Diagnostics is dedicated to improving the lives of patients through reliable and timely results. Whether you need routine blood work, genetic testing, or advanced diagnostics, Quest Diagnostics is a trusted partner in your healthcare journey.
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1595 Soquel Dr STE 100, Santa Cruz, CA 95065, United States
Hours open
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews
"Very poor customer service. I had a 3:20 appointment and there was a gentleman with a 3:40 appointment. Sonya refused both of us saying the same phrase for nearly 10 minutes, there would not be enough time for processing the blood. Why offer these appointment times if the staff is unwilling to provide service... I've used this Quest location for over 10 years but I will do so no longer."
"12/30/23 comments: I brought my son for blood draw this morning (12/30/23 at 10:30am PST at the Soquel Ave, Dominican Hospital branch), and had an extremely alarming experience. Ginger, the technician was irritated by my son's odd behavior (my son has autism). She started the normal blood draw process by inputting data in the computer system. I asked if she can indicate a note in the system to share the blood draw data with my son's pediatrician since the blood lab work was ordered by my son's specialist. She scolded me and belittled me that I should have asked her before she began the paperwork and told me that I will need to call Quest to get that request put in. Then without notification, she walked out and started talking to another technician and informed me another technician would take my son's blood draw. I asked Ginger if my son's odd behavior was bothering her and that's why she was irritated with us. She started being argumentative. Meanwhile, the other technician Alexis prepared to begin the blood draw (at Ginger's working area). I asked that if they were following the blood draw protocol process because it was odd that another technician would come in and followed Ginger's verbal instruction for blood draw without checking the labels. I, as the mother of the patient asked Alexis to verify the label ID again just to make sure no mistakes were made during this unusual transition. Alexis was great and tried to calm down my son during this unusual confrontational and stressful situation. In summary, I suggest technicians work in the medical industry should not be discriminative against patients with disability and being argumentative. This was an extremely alarming experience where I highly recommend Quest to better train technicians with more empathy, treating all individuals equally without discrimination, and follow the blood draw process protocol."
"I arrived at 3pm to have blood drawn. No human, no window, no front office staff. You walk in and have to self check in at a kiosk. No staff member in sight. I checked in as a walk in, then because the waiting was full I sat outside in the lobby. At 3:10 I went back into the waiting room thinking I would be called back soon. I didn't see my name on the monitor showing the same in the que so I went through the check in process again. A staff member came out to announce no walk-ins would be taken and they were closing. I told her I was there for over 40 min. She argued that she didn't see me in the waiting room. Of course not, because I was sitting right outside the door. I wasted all that time for nothing. This is such a poor way to do business. Had I had a human staff member check me in this would have been handled much differently. Give someone a job and bring back front office staff. This is ridiculous."
"I had an appointment today at Quest as scheduled but when I entered the machine that scans that QR was not operational. I spoke to the employee and was told that if I dont scan the code then I would lose my scheduled appointment and could only be seen as a walk in. The machine was still not working so the employee took my phone number and advised that I would be seen as a walk-in. After hours of waiting and multiple individuals were seen, the female employee kept me waiting and I was never seen. This is the worst service I have ever received at any Quest and their employees should be trained on how to provide quality customer service."
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