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Quest Diagnostics
770 Mason Street, Vacaville, California 95688
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services. Located at 770 Mason Street in Vacaville, California, this institution offers a wide range of health-related services including blood tests, urine tests, and other diagnostic procedures. With a focus on accuracy, efficiency, and patient care, Quest Diagnostics is dedicated to helping individuals and healthcare providers make informed decisions about their health. Whether you need routine lab work or specialized testing, you can trust Quest Diagnostics to deliver reliable results in a timely manner.
Photos of Quest Diagnostics
770 Mason St STE 140, Vacaville, CA 95688, United States
Opening hours of Quest Diagnostics
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of Quest Diagnostics
"Incredibly slow… over 30 min late for a SCHEDULED appointment. Very frustrating."
"Been to Quest Diagnostics to several locations but this specific one in Vacaville was the worst experience I had. My mother has been going to Quest Diagnostic 1-4x a month due to her medication. First of all, My mother had an appt, upon signed in, your first 3 letters of your name would appear on the screen. We signed in 15min early, when our appt time came, her name was out from the screen but my mother did not get to be called 20minutes after, when we called in, she still had to wait inside because the phlebotomist that called her in took another person and drew his lab first. While waiting inside, there were 2 available chair, I stood thinking it was just quick, this phlebotomist saw me and told me that I am not allowed to sit on any of those chair. While waiting with my mother, I had a chance to observe 2 other phlebotomist and they were all nice and showed great service to other patients. Anyhow, unfortunately the phlebotomist that I had to deal with for my mother was the rudest and unapproachable individual, not only she did not introduced herself, her ID batched was facedown. I have several african american friends and relatives and I had never encounter such attitude! If you have been to this specific Quest on Jan.2nd 2024, she was the only one that was wearing a turban. You would ask her a question and she wound answer you back with her eyes rolling at you. I asked for a specific test and she told me to ask the doctor who ordered the test. For several years going to Quest Diagnostic, they would always ask who ordered the test because my mother has several doctors onfile. She did not asked so I made sure she is drawing a specific lab for her, she kept saying “I understand” with an attitude! I regret going to this location. I felt sorry for my mother to have to go thru this worst service. My mother even said for some reason she was hurting when she was drawing her 4 tubes of blood. Will never again go to this location, if I had to, I would ask for other phlebotomist."
"The service here can often be sub-par or downright abusive or rude depending on the staff. I understand that it can be busy. But when the reservation system fails and people show up and wait an hour to be sent away after a confirmation it is pretty abusive. Many would consider it downright mistreatment to the less fortunate and ill whom getting to the lab is a major event. Overall my experience has been good, but seeing some of the dysfunction first hand is a bit heartbreaking. I think the system designed by Quest is to blame over the overworked phlebotomist. UPDATE: More than 1 hour waits are routine. This is with an appointment. If there is no appointment, just expect to wait 3 to 4 hours"
"The phlebotomists are fine. Appointment was timely. However their billing and claims department is atrocious. They don’t understand coordination of benefits and make no effort to help beneficiaries file claims. They likely do this so people will pay out of pocket. As a medical provider who has worked with numerous insurance and billing departments I absolutely would NOT recommend unless it was a last resort."
"It was pretty easy to set up an appointment with Quest online and the check-in link sent via text was easy to follow as well. I only had to wait a few minutes past my appointment time and was in and out in a timely way."
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