Best Western Dry Creek Inn

"Man the rooms here suck. Walls are not quite appear thin but maybe like 4 ply. Could easily hear conversations of people next door and RIP if the snore. Person wasn’t even a bad snorer but you could hear the zzzzzz all night long. Decent location to local activities and everything was relatively clean"

"This hotel is heartless. My wife and I planned a trip to Healdsburg for an annual wine club dinner. We stayed at this hotel for prior wine club dinners and found it to be nice and convenient. It had been six years so we were very much looking forward to our trip. Unfortunately, our daughter became very ill the day before we were to arrive so we had to cancel our stay. Since we were inside of the 72-hour no cancellation window, Priceline and Best Western told us we had to get a waiver from the hotel owner/operator to receive a refund. The heartless management at the hotel refused to give us the waiver EVEN THOUGH OUR DAUGHTER WAS ILL. Their basic position was: hope your daughter gets better but we’re keeping your money because you canceled too late. Never staying at this hotel again and shame on Best Western for allowing a franchisee to conduct business this way. I encourage people who are traveling to the area to stay at Marriott-branded properties."

"The hotel is fine, and location great for wine tasting. However, the mattresses left a lot to be desired, and the bed frames constantly squeaked with any little movement. They also had an unfortunate sewer line backup that made our bathroom unusable on our checkout morning, so I can't speak to their customer service as we checked out and let them know of the issue, but didn't have to be moved."

"Great room, king with sofa bed. Arrangement of room could be better. TV centered for bed and should be centered for bed and sofa bed as room is listed ‘sleeps 4’. A simple rearrangement of TV and wooden closet would provide a much better stay. Correcting the website amenities would be helpful or at least bringing them up to date. Possibly explaining the Lodge and Inn difference would be helpful."

"Alex is ABSOLUTELY AMAZING!!! This guy deserves a raise. He has been here for years and is so valuable to this company. He greeted us in such a professional manner, he does his job exceptionally well. You don’t wanna lose a person like this coming from a business owner. He made our stay just so beyond what it could have been.. I will be calling his manager as well as leaving this review because workers like this are rare to find. Customer service is a up and down field and Alex is one of the BEST people I’ve ever encountered working in the industry for 13 years!!"