Quest Diagnostics 120 South El Camino Real, Millbrae, CA 94030

"Rude , then I was denied a finger prick @ 4pm because they close @430. I asked since it’s only a finger prick if it was at all possible and they said no one can be seen after 420 but it was only 4:10 @ the time .. I felt very ignored as right now it’s turning 420 and I’m leaving without the test we needed. Will be seeing a diff location next never here again after driving al the way from RWC.. they don’t care"

"Rude, unhelpful, incompetent staff. The phone number listed goes to a phone tree that loops endlessly without ever getting to speak to a person. Quest should fire every single employee at this location."

"No counter staff or service, the folks are just chatting in the office. Our appointment was at 8.10 am and we checked in at exactly 8.10 am and the person said that’s considered late because you should check in before 8.10 am. We then proceeded to wait for over an hour before we gave up waiting and left. All this on a Thursday morning. Atrocious service."

"Drug screening hours 1:00pm to 3:30pm, Mon thru Fri. Making appointment is highly recommended! Otherwise, it would be very difficult to squeeze in due to high demand. The staff there is very professional and straightforward. As long as you follow the rule, have an appointment, and be patient, you would be treated respectfully. It did take quite some time to get the sample collection done as there were multiple steps involved before the real deal. On-premise parking is limited but you can easily find street parking. I tried not to park at the nearby strip mall or hotel/restaurant."

"Came for an employer drug test, made an appointment beforehand. Quick and professional! They took care of me while also working with another gentleman. I was actually impressed. Not sure why the rating is so low."