Quest Diagnostics 6800 Palm Avenue, Sebastopol, CA 95472

"Service is always prompt and friendly. Lots of available appointments and I always get my results back in 1-3 days (maybe I'm just lucky?!)."

"Staff is wonderful and polite. Plenty of parking. My only issue is how long it takes to get my results back. They told me one week. It's going on 10 days and these results are important. There's got to be a way to fix this. It's extremely stressful. Also, can't get a live person on the phone. Even if you drive to a location to ask a question, you won't be able to even do that unless you have an appointment."

"There’s no way to call and talk to anybody at the office. There’s one person sitting there taking care of the whole show. Their phone numbers send you through multiple selections of automated responses with no hope to ever talk to anybody."

"Update: Test not performed, specimen was damage due to a sample processing failure. After all the trouble this is the end result. Original post (5 stars): I've had traumatic blood exams experience since growing up, before going to take my blood I meditated for 2 hours to be able to handle my traumatic response, I communicated to the nurse (Shenaya) about it and she took me to a bed instead of the chair were I was then she talked to me through the whole process in a very compassionate and calm way. Best experience ever. She stayed with me until I was fully recovered from my trauma response and I was able to walk without any dizziness. I will definitely go back if needed (hopefully not) Great service!"

"Best experience at a Quest lab. There’s parking right in front of the office. You can easily check-in on one of their machines inside. Then get a text message when it’s your time so you can sit in your car or run an errand (CVS and the pharmacy inside) is right down the street. I was seen in 13 minutes from the moment I walked in. It’s small inside, clean and orderly. The lab tech lady was efficient and nice. Thank you!"