Jerry's Towing 644 Starr Lane, Roberts, WI 54023

"Andrea was super helpful and set up a tow for me right away. The driver arrived right on time and was very careful getting the car on his flatbed. I will definitely recommend and use Jerry's again, Thanks!!"

"Last night I was stuck on the freeway and this amazing young lady named Andrea came out and got my 4 year old granddaughter and me safely home.. I didn’t even use their towing service! Thank you, Andrea! If I ever need a tow, you guys will be the first on my list!"

"I was stuck in Menomonie WI, I got a flat tire. John was a hero for me. My tire was seized and the lug nuts. He worked hard to get home. I was 3 hours away from home and even though he had a tough time with he didn't give up on me. He had worked hard to get that tire off for me. Best roadside assistantance I ever had. If I could give an more the 5 stars I would. I would give him 10. Hands down best service I have had. John, I just want to thank you personally for all you did sir. You got me home safe and my family and I thank you from the bottom of my heart. You are a hero!"

"Would have loved to not leave a poor review, but thats not going to be the case. Had vehicle fire and needed to be removed from the side of the interstate during the late night hours. Dispatch quoted 15-20 minutes to arrive (roughly 10 miles from the shop), truck arrived in 1 hour and 46 minutes. Was told that they'd happily transfer the vehicle to their terminal closer to my home (roughly 70 miles) I said thats fine, I would just get the vehicle picked up at their terminal that was roughly 10 miles away in the morning, was told no problem they would have everything ready go in the morning. I arrived less than 10 hours later to pick up the vehicle. Bill was just under $1,000, and included emergency light duty tow rate (was told it was a higher rate because they had to arrive within a certain amount of time...as noted above it took them 46 minutes (I was standing there when the State Trooper requested the tow from Jerry's, and was still there when it arrived[time was off by an hour on earlier review due call time stamp in the wrong timezone] ) to arrive to the vehicle 10 miles away.) fuel service fee at $15 per gallon, milage fee at $10 per mile, hour of service time at $200 an hour (load and them getting off the interstate to go to their terminal which is just off the interstate) took 25 minutes (I followed them to the exit in another vehicle), charged for full hour. Administrative filing fee of $85, two days of storage (because vehicle arrived at their terminal before midnight so those few minutes count as a whole day, and then another day of storage because the vehicle was still there after midnight, as noted above the vehicle was on their lot not even 12 hours) add to all that sales tax. I got them to waive the storage fees, but then other fee rates were increased. I was told there was nothing they could do because it's company policy and the rates are published (but not publicly available prior to service). I rate two stars because the driver was very professional and kind and a worker (might have actually been the driver from earlier) was willing to help me load the vehicle and secure it on my trailer, that service was top notch. Of note earlier in the year I had a larger vehicle towed also by a Midwest Star Group (same company) driver along the same interstate 80 miles for nearly half of this tow charge. /ETA. I have talked to the owner and the company believes in customer service above all, and wanted to clarify a few things. As I mentioned, it pained me to write a low review because I have had good experience with the company before and will more than likely use them again, although hopefully not in an emergency situation (not because of them so much as the added costs that come with such a situation) I have had larger vehicles towed by them and he clarified the big difference was the emergency."

"Very happy with our service from Jerry's Towing! We were broke down on a Friday night after 5, blew 3 of the 4 tires on our trailer. Didn't know what to do so we called Jerry's. Our driver answered the phone the first time to which I was asking for assistance changing tires on the spot. He guided me to Fleet Farm since Jerry's or any other place in the area did not perform that service. We tried to get a hold of Fleet Farm but did not hear back in time. Called back and the operator helped us with a quote to tow about 15 miles. The driver was to our location within an hour of us breaking down. We had the trickiest situation but the driver handled it exquisitely. He made getting the trailer and skid loader on his truck look so easy. Towed it to our house and dropped it right where we wanted it even though it was very uneven. We are very impressed with the service from Jerry's and they will be the first we call if we ever need them again."