Goodwill of Orange County

"This store used to be really good,not anymore disorganized and dirty!!"

"Average experiences at this location: 4-star Today's experiences at this location: 1-star is too generous. In short: they don't honor the labels on the item or the sale signs they hang themselves. The customers in this store are treated far worse than the minimum standard. I stopped at my local Goodwill, where I surely visited at least one time a week. While easy to understand that the store does not have any Black Friday Deals, it is worth the recognition for their 50% sale of Toys and Linen, and 2 for a dollar for Halloween candies. It's clearly a positive thing that they did. There are many great deals today, however, this is one of the rare times that large retail stores, don't honor their own signs, labels, and their own commitment. It's far less than the normal services that customers deserve to be treated. I was shocked at how customer service in this place is far less than in some small and local stores. The first issue is the item itself was labeled as "Toys", the cashier refused to do the sale price, at first, for "maybe some kids changed the label", and lastly, "we have mistakes when sticking the labels". With the highest respect, while the label firmly on the items, with the wrong not belong to your customers, the least I expected is to honor the labels on the items. Your employee's mistakes are not your customer's false. The cashier also attempts to use a knife to remove the label on the item after firmly refusing to put it on sale price. It is shocking that they do this that smoothly like they this that on a daily basis. The second issue is the corn candy box. These items are in the lines that have the sale signs and also in their enormous boxes in the middle of the store also contains. They refuse to do the sale price, which firmly states that it is not "Halloween candy". The lack of sense, not only for me, but the other customers at the different cashier stalls, and many people left the items back in confusion, and of course, furious. I did not expect that a store belonging to a national store chain could publicly fool their customers like that. Worth noting that the other two loading employees inside clearly told their customers that that item was also on sale. With the recent experiences of this Goodwill location and the new Brookurst Goodwill, I highly suggest that OC GW improve the customer services at their current stores rather than trying hard to open new locations with much worse and worse customer service. The employees' attitude is good, but the store must instruct and let them handle situations much better. Thinking about other minorities that lack the skills in English and the people in need, I am deeply sad to just briefly think about the unfair and horrendous treatment that they have faced when shopping as "a customer" in these stores when being looked at and treated as "beggars". I hope that I don't receive the "automatic" reply such as the lecture about the "92 cents" that is frequently turned on in the store. I don't even need to receive the reply if they are just apathetic comments that waste time for both sides. The acceptable reply should be to mention how they improved, not lecturing them. Want proof to check the cameras? I will put it up right here FYI."

"I just recently started going to this store again and I will stop again because of the same issues. I shop on Mondays (its my day off work) and EVERY Monday they are already pulling the "Color of the Week" tags. It really should be called the color of the WEEKEND tags. Once the items are pulled they wont let a customer look through them. When I mentioned it to the person at checkout I was lectured about how its a big store and they are helping the community because they allow "challenged" (her word not mine) people to come in and do the pulling. I dont care who is pulling the items at least wait until Wednesday and let the color of the week last for at least 5 days. Oh, and as I was leaving she made an announcement over the PA and called it the "Color of the Day" - way to try to salvage the situation... I just read your response and am thinking that you didnt notice that I work and the only day that I can shop is Monday. But pushing that aside, how can you call it the color of the week when you pull that color on Monday? let me help you here - a week has seven days, you post the new color on Friday (day one) then there are Saturday and Sunday (days two and three) and you pull that color on Monday (day 4) how is that a week? I have been a thrifter ever since I can remember, the thrift is where all of my clothes came from as a child and as an adult I fully understand how merchandising works, but having to rotate product does not justify calling it a color of the week when it is in fact the color of three and a half days. The other Orange County Goodwills that I go to do not start pulling until Wednesday, Which, I still think is a bit short, but far more reasonable than the 3 days that your store utilizes."

"I was able to find many trendy pieces here as they have a great selection of clothes. Goodwill has raised the prices on all items again unfortunately though."

"Unprofessional staff. Not knowledgeable in the HR hiring process. Not upfront or truthful. Wasted a hour and a half of my time. I wish employers were just honest, but instead they tell you all the things you want to hear and don't hire you. I appreciate an honest, upfront decision or answer. If you want a good employee start by being honest. I'm so disappointed in the Assistant Store Manager there by the name of Maria. She needs more training and a better personality."