Costco Wholesale 12324 Hoxie Avenue, Norwalk, CA 90650

"Worst Costco I have ever been to ! My parents and I were treated horribly. I have never experienced such a a terrible customer is any other store, let alone Costco. As my parents were checking out they were asked to place all items on the conveyer belt (mind you my parents are a bit older) , and added that's how a lot of people steal from here. Like excuse me ? Are you insinuating we are trying to steal as we stand in line ready to pay? To top it off, it was my moms card, and when my Dad tried paying, the cashier said the person who pays must be the person with the membership. So my dad handed my mom his card, and the lady said, your dad can't hand her a card or cash. Like mam what?? They are married and are on the same membership. We left nearly $400 worth of groceries never again. This location is awful"

"The self check out line is like checking into the airport. You have to hand over your card so they can inspect it, you can’t just show them. When I told the woman she could look at my phone and not touch it, she cancelled my transaction and kept a receipt copy and walked off. Her manager attempted to deflect and decline providing corporate and the union information. I had to get the managers manager to make my complaint and still no one had a reason why the employee cancelled the transaction and kept my card scan receipt from the cancelled transaction. This is the second time I have made a complaint regarding the issue and it has not gotten better. The reps lacked kindness and dialog via customer service skills. Your attempts to mitigate fraud are causing you to be hostile and mean to the REAL customers. Figure out how to act right ASAP!"

"The place is pretty nice, I enjoyed the food that they served. The cookies were a top tier and must be tried by consumers that go. The pizza isn't very expensive and the drinks are moderate, but they were very kind and would recommend going back. Would go again!"

"I wouldn’t be placing this rating as I had a pleasant experience, good parking, everything was organized, etc. However, what completely ruined the experience was an associate at the self checkout. I didn’t catch her name but she had a black sweater/hoodie and short hair and she was extremely rude, my mom and I were paying and she barged in, cancelled our transaction and demanded to see my mom’s membership card and verify it. Also she accused us of not scanning all our items and I told her we did (we had 2 separate transactions) and I had to point to every single thing to show we did and she acted completely innocent after. I work in customer service and found her behavior unacceptable, she kept walking behind us watching every movie and overall was a horrible associate. A simple “can I verify your membership please?” Would have sufficed but overall don’t wish to see her in future experiences."