Staples,

17020 Chatsworth Street, Los Angeles, CA 91344

"This place has the worst customer service. I don't expect white glove treatment but you should at least, Have the decency to not leave someone hanging on the phone for over 40 minutes. That's how long it took me to drive from where I was at to the store when I realized they were not going to follow up they just left me on hold. The job that normally takes 48 hours took 4 days. This will be the last time I ever use Staples Granada. I work with many real estate professionals and I will make sure to warn them away from this location. Do better."

"The worse new manager and new worker at the printing section. They don’t know anything. I drove 15 minutes to print out my son’s homework, and after I arrived they told me that after 8 pm I can’t print. I received a code from staples by email to use it and it didn’t say that after 8 pm we can’t print. I used to go to the same staples and print even after 8 pm. I know the code expires at midnight. Why in their website they don’t mention that after 8 pm the system is down ? How the people should know this new creative policy ??"

"This incident happened 7/27/23 5pm. I went to return my memory foam pillow from Amazon. I encountered the employee at the Amazon drop off section, Noah. He was malicious towards me for no reason other than just to inflict ill will. My pillow needed be folded up in order to put it in the box, when I told Noah this he became frustrated and said he doesn't know if he can accept this return because he said it wont fit it the box. I knew right away after this that he was lazy with an ill will. I had to inform him again that the pillow needs to be folded in order to fit and he kept declining, so I showed him myself by folding it and making it fit in the box. After showing him that it fit he maliciously told me to take my hand off the folded pillow( obviously when I take my hand off the folded pillow it's going to inflate and he knew this to use this against me) after I took my hand off the pillow and it inflated to its original form he denied me 100% and said he cannot accept this return because it didn't fit in the box and for me to go to UPS. After this treatment I immediately asked for a manager, but instead I got his coworker - an Asian girl with glasses who was able to fold the pillow up, tape it and fit it into the box. After this I asked the Asian girl what was Noah's name, and she declined to give it to me, so I had to look at Noah's name tag in order to get his name. This incident concluded with Noah telling me " Have a good day sir!" sarcastically with an unapologetic tone. I wonder what Noah did to other customers behind the managers back. I was so upset that I called Nestor the manager a couple hours later and told him the incident and also told corporate. This treatment received by Noah was out of pure ill will. I've attached a picture of Noah on the bottom of this review, I hope he gets fired. You cannot treat people like this, you might run into the wrong person who doesn't tolerate malicious service and will report it, that's me. You need to do better Noah, I hope you change from this incident."

"Never get the assurion insurance plan. It is a hassle to get your claim approved. Got the 3 year plan and has been a nightmare trying to get another chair. Claims get denied. Staples customer service pretends to help but just transfers you to assurion. I've had a broken hair for months and have the original receipt"