True Innovations
2052 Alton Parkway, Irvine, California, United States
About the True Innovations
True Innovations is a leading furniture store located at 2052 Alton Parkway in Irvine, California. With over 20 years of experience, our passion for innovation has propelled us to become the most innovative furniture company in the world. Founded by Alan True in 1989, our small family-run business has grown to become a global leader in creating exquisite furniture for commercial interiors, luxury retailers, and residences. Our mission is to integrate great design, groundbreaking technology, and masterful craftsmanship to provide the highest quality furniture for our customers. Visit True Innovations today to experience the true essence of innovation in furniture design.
Photos of True Innovations
2052 Alton Pkwy, Irvine, CA 92606, United States
Opening hours of True Innovations
Monday:
06:00 - 17:00
Tuesday:
06:00 - 17:00
Wednesday:
06:00 - 17:00
Thursday:
06:00 - 17:00
Friday:
06:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of True Innovations
"This is without a doubt the lowest quality "office" chair I've ever owned. Has not even been in my possesions for a full year and is already in horrible condition. The fake leather is falling off in several places, but most notably the back has fallen off. This is a huge issues as I am not a large man by any means, 5'9" and 140ish pounds. I have attached a photo to show that the back rest has actually broken off and not simply loose screws or similar. Edit - I forgot to mention that prior to falling off, the back rest was also beginning to wear down in the front and pieces of metal began to poke through, shown in the photo with the two holes. The pieces (I believe they are screws) are not visible, however when sat down you can feel them digging into your back."
"This review is for a Serta Smartlayer Verona Task Chair by True Innovations with Taupe Bonded Leather and a 10 year limited warranty. After a couple of years of light use in my home the bonded leather began to disintegrate- see photo. If you want your chair to look nice for more than a couple of years, do NOT get bonded leather from True Innovations. The limited warranty on the bonded leather is only for one year. The Serta brand name is a trick to make you think that it is a quality product. Shame on Serta!"
"Worst customer service, if that’s what they call it. Cheap parts and breaks within the year. Shame on Costco for dealing with such outfit. DO NOT buy from this “scam”. The reviews speak for themselves."
"This company has exceptionally poor customer service. I bought an office chair in December, 2021. Shortly after I began using the chair regularly, pointed staples appeared through the left armrest. They have actually nicked the skin of my elbow after puncturing through the upholstery. I assumed it would be an easy process to simply request a left side armrest. After contacting customer support 6 times I was told they cannot replace the armrest because I cannot prove when I purchased the chair. I even supplied a picture of the label on the seat of the chair that indicates the manufacture date. Nope, cannot take steps to replace the armrest. True has 20 brands...avoid them all."
"I purchased an office chair at Costco. The model was set up and it was extremely comfortable. It has great lumbar support. Which is what I exactly need when sitting for 8+ hours a day sometimes. The chair also can lean back, which is nice when you want to change positions. I bought the chair with tax for $185 which is quite expensive for an office chair. But I figured that it was well worth it, especially when it would give the comfort and support that I need. I took it home and put it together. Got to the last step which was to connect the back seat and the butt seat by a metal plate. Well the metal plate was no where near able to connect. So I contacted true innovations customer support as stated on the box. To my surprise it was super easy to get a replacement part. The lady asked for the model number, my name, and address. Didn't ask for proof of purchase or anything. Which obviously means that this must happen a lot. It was just very frustrating when I had already thrown out my old chair to go get this chair. And then the chair isn't even usable. I did research before buying and couldn't find any reviews. In fact the chair wasn't even listed on Costco website yet. So it was fairly new. I then came across a couple of google reviews on the company. These reviews weren't very good and got me wondering if this replacement was even going to work out. I received my replacement a week and a half later. From the time the actual piece shipped and I received it, it was 5 days. So that part was super fast. When I originally ordered the replacement part the lady never gave me a tracking number or asked for my email. Which I had read in a couple of reviews that people had received. So I called the company back and talked to a different lady who provided me with the information. The replacement part thankfully fits. I guess we will see how long the chair lasts. I would just think that for a $185 I shouldn't have had to go through all this trouble to get a actual chair that works. Some of the pieces have fallen off already but its minor decorative things. So some super glue could fix it. But it could be better quality for $185."
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