ampm
1222 East 1st Street, Santa Ana, California, United States
About the ampm
AMPM is a one-stop shop located at 1222 East 1st Street in Santa Ana, California. This institution offers a variety of services including ATM access, convenience store items, financial services, delicious food options, and a wide range of products for all your shopping needs. Whether you need to grab a quick snack, withdraw cash, or stock up on household essentials, AMPM has you covered. Visit us today for a convenient and efficient shopping experience.
Reviews of ampm
"This is supposed to be a 24hr open location. Why is it closed. Guy inside just waving "it's close" and leaving. Not saying anything about waiting anotehr few minutes or when will he open again. Owner should be aware they loosing money."
"6 am and no hot food (hotdogs etc). Too many homeless around as well. Expect to be asked for money"
"Horrible experience, went to fill up gas May 25th at approx. 5:00pm. Told the lady on the counter $20.00 on pump 5 and she said okay. However, she didnt give me a receipt which not too much of a big deal. Went to pump 5 where I was parked to fill up gas and no gas pumped. I thought maybe this one isnt working I'll let the employee whose name started with an M; so we'll call her Mrs. M., know that it isnt working and two switch me to pump 7 since it was just right behind pump 5. Went inside to notify the lady that the pump wasnt working and she stated that the system said I did pump it. I told her to double check because I had only been out there for less than a minute and there's no way you pump $20.00 worth of gas in less than a minute. She answered in a very rude tone saying "no, you pumped it and that's it." I asked the lady to dou le check and she refused. Because she was refusing to understand I spoke with the other employee who's name was amy. Long story short they printed out the receipt and the receipt Mrs. M stated that proved I pumped gas was dated May 25th, 2020 @4:00pm. In the 30min of me discussing with them and trying to help them understand what had happened; I was the only customer that payed cash for gas. When Amy pulled out the receipt of cash payments for gas it showed that Mrs. M put in the system $20.00 cash on pump 12 which was 2 rows over from where I parked. And even after figuring out where the problem and who had made the problem Mrs. M; who's an older lady, refused to give me a refund or let me pump gas. When I asked for the Managers phone number she also refused to give it to me. This is by far one of the worst customer service experiences I have had. Not only did I lose $20.00 but after they found out who was at fault they refused to take responsibility and make things right. When they did call the manager, Mrs. M said that the manager told her not to refund me or give me gas on a different pump. I will go in tomorrow to speak with the manager and have him review the cameras so that he can be assured I'm not lying or trying to "steal gas/money" according to Mrs. M statement. After speaking with others they said that this ampm arco gas station is notorious for not admitting their mistakes and people always getting their cards overcharged."
"I came in as a secret shopper my experience was so horrible at this location I'm posting a personal review. The staff here is absolutely rude, I almost slipped on the floor by the restroom, and the employee at the register literally told a consumer what do they want. I don't know if the two ladies there were having a bad day but if I was the business owner I would definitely pay attention to how clients are treated. If this business was not in a prime location I doubt they would get as much business if it was dependent upon the client service they provide. I attempted to call the business and speak to the manager to at least let them know how clients are being treated I was told that the owner or manager was not there and then when I asked to leave my number I was hung up on not once or twice but three times. So the owner may not even know that his business is being run Buy employees that clearly hate their job and I would hope this would bring to light the situation and provide better customer service in the future. I will not be going to this location ever again."
"Horrible staff. We are from out of town here for a death in the family. Had to stop for gas, food, drinks and the restroom. My mother is disabled and the cashier, that had to let us in the bathroom, would not let more than one person in at a time. I explained to him that my mother was handicap and I had to assist her with that. He told me that was not permitted! What!? I again stated that she was handicap and could not go by herself. He replied "That doesn't matter, those are the rules! You don't go to the bathroom in pairs at your house, do ya? So you won't do that here." Wow. What a horrible person. We had already used their gas services but definitely decided NOT to purchase Anything else from their establishment! Can this be reported to someone? To me, that seems like it would be illegal. Too bad there isn't an option to leave a zero star rating."
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