Staples

"Came here to do an Amazon return. Have purchased here several times but today was awful. Whoever works in the printing section named Kaylee was awful and rude. Didn’t even acknowledge me or say hi and when I mentioned something to him he said he was helping another customer and I said yeah but even right now I’m a customer too and he said “you’re doing a return”. This type of attitude is horrible and he should be fired. you work in customer service and this was terrible. I will gladly never come back after this experience."

"I used the hour pick up option for a product at this store. I had two small kids in the car and I was in a rush. Shahin, the manager, didn’t hesitate to run out my order to my car. I don’t think curbside was an option but he was so kind to help me so I didn’t have to get my kids out for such a small and short task. Once he got me my item, I asked him about the color and again, he didn’t hesitate to go back in and get me a new color. He did not make me feel like I was an inconvenience at all. People around seemed to know of his kindness as he even got a shout out from another customer driving by shouting about his tendency to be helpful. He was extremely helpful and you can tell that he held such a high value for moms and kids with his actions and words. Thank you Shahin, you made that morning go so seamlessly!"

"A HUGE thank you to all employees who helped out at the store today. They were able to help complete my laminating project in a pinch and were very kind and went above and beyond for all their customers trying to accommodate everyone. 10/10 to all! Thank you again!"

"I used to come here very often because they are one of the only supply stores in Aliso Viejo. But everything changed when today, I enter the store and immediately the store clerk asked "Are you here to walk around or buy something?". I replied that we were here to browse and the store clerked yelled, "Then get out of my shop!". Extremely rude service, and I am very disappointed with Staples."

"I have shopped at this Staples store frequently, and have always been well assisted and informed of products they carry and products they recommended, and have always received the utmost care. This past after Thanksgiving sale event, I purchased a laptop computer on sale which was one of the various selections, in which I purchased. Though I do not purchase expensive items without previous research, I purchased the laptop based on reviews while in the store. While my order was being written up, I was encouraged to purchase software and protection which was installed by their great technicians. Well, to my surprised, after picking up my new computer after all data was transferred from my old computer, I was dissatisfied by the computer's performance, in which I returned it within a few days because it was covered within their 30 day satisfaction guarantee. Well, I was well assisted by their sales team who listened to my issues regarding the returned computer in which I was directed to a HP Pavilion on sale, which I purchased and have been happy ever since. I appreciate all the effort, skill, knowledge, technical service and great customer service. Thank you so much Staples team!!"