ALDO

"Kimberly the store manager was very efficient, friendly and helpful. I really appreciated her help and her professionalism. Made my experience great."

"AWFUL Customer Service! My elderly father and I were shopping for shoes and he was persistent he wanted leather bottom dress shoes from Aldo. I reluctantly agreed. They did not have the correct size or color in stock in store, however the sales associate clearly stated they would arrive within 3-5 business days. We said great, we will be back in a week to pick our order. We purchased on 02/04/2023 and it is now 02/13/2023 and the order is still not there. The sales associates are awful, not only are they rude they are condescending to put it lightly. My father is fighting for his life right now and all he wanted was a sharp looking pair of shoes and he is made to feel bad every time stopped in to check the status. He is 76 years old and it honestly makes me what to cry the way he has been treated. They won't even talk to him. I really hope this company goes bankrupt after the way they've treated him. Whomever the store manager is I really hope you see my review and know that I am filing a formal complaint as well. YOU and your staff should be fired!"

"My experience with this store was awful, came in to pick up my shoes, and after confirming with frank on the phone a day prior that both my shoes were in the shore and ready for pick up after doing an online instore pick up order, one I arrived at the store I was told by -angel- (manager) that only one e of my shoes was available for pick up....thats odd. I had told her they were delivered and received by frank, come to find out the shoes were on the display rack taken out of my delivered box and put out for people to try on. She took them off the rack and went to the back to put them in a box ( that was broken,busted up & torn all over) How nice ! Trying to trick me into thinking they were mine, told me to take them and leave once I was asking why she would take a shoe out of a marked package. How can some one this rude and lacking customer service be a manager !?"

"Today was my first time at this Aldo location. I came in for a specific shoe to try and likely buy. I walked in and the sales associate gave me no greeting or recognition. She then went to the back and by the time I found my shoe, was no where to be seen. I waited on the bench until she came out to ask for my size. She took the shoe and went to the back no reply. When she came out she put the shoes on the bench then went to the back again and didn’t return. While I liked the shoes, it just was a horrible experience. To think of how easy it would be to walk out with anything! A hello goes a long way. I left without a purchase and took my business to dsw to buy a comparable shoe. Such a bummer!"

"I came into the store intentionally to purchase last min birthday gifts. I was stunned at the fact that the sales associate was super friendly. He greeted and made me feel welcomed. He presented the store deals and was knowledgeable with the items. I was amazed by his customer service skills. I was in and out the store within 20 mins tops with two new purses! I'm very satisfied with my purchases. All thanks to Jack for being there!"