Taco Bell,

2356 West Washington Street, West Bend, WI 53095

"I used to love Taco Bell. The one on Main started to go downhill years ago. And then I was happy to hear about the new one on Washington St. It was good when it was staffed enough to be open. However, on 1/5/24 I ordered a large amount of food for a gathering. We pulled up to the drive thru and they told us we had to come inside. So we were stuck in line. Finally, we were able to pull up to the window and the lady tells us they ran out of food. I called to speak to a manager. I spoke to Mary Kate. She didn't know how to help me and said she would try and call her boss. He didn't answer. She gave me the 800 number to call. I also reported this issue on the app. I spoke to a man there who said he didn't know why I was calling them, it needs to go through the store. He told me I could call 800-red-taco and that took me to accounts receivable. I call the store again and they still had no answers. I took a screen shot of my order number. I called the store the next sat and spoke to, "pope." He apologized and stated he was there to try and makes some changes because the store was falling apart. I spoke to him several times and all he did was apologize, nothing ever got resolved but he did try to reassure me that he would help me. More time passes and haven't heard a peep. I called "pope" tonight as he fave me his personal cell and he states he no longer works at that store and asked me to call and ask for Ben. I called the store and spoke to Ben. He was never informed of this issue. He could not help me. Says my order is over a month old and he cannot even look it up anymore. I asked what can be done for me to get my money back and he said I needed to call 800-taco-bell. I look in my orders on the app and notice every order is in there from the past year but this one is mysteriously gone. I call the number and they are closed I'll try again tomorrow. I will never eat taco bell food ever again. Highly disappointed"

"Bought 3 large Baja blasts with light ice, just wanted that crisp carbonation instead I got very flat un carbonated soda. What a disappointment, there goes 10.00 of my hard earned money. And the drive thru lady was rude. Yeah it’s Christmas Eve, I worked at my restaurant job today too. Not an excuse for poor service and giving out product that I’m not going to drink."

"Visited on Dec 8th around 8pm and the service there is ridiculous. The woman behind the counter was complaining that we were taking too long to order on the kiosk, and then proceeded to claim we were mocking her. She said that she would deal with us when she gave us our food. When we didn’t say a single word to this woman. She continued to talk about us the entire time our food was being prepared. She slammed our food on the counter and huffed. I asked for cups for water and she rolled her eyes huffed and slammed them on the counter. Childish behavior from a grown woman for no reason."

"It's fast food, what can I say? For what it is, it was good. I think it was too expensive for what you get. But, service was good and quick through the drive thru. My order was also correct."

"This is the first time I have ever bothered to do a Google review, to my knowledge. I felt compelled to because of my experience this morning, and it is not the first time in the morning that it has been pretty bad. I'm giving this location 2 stars only for the night crew, as I haven't had any problems with them recently. This morning I pulled up to the location after having ordered online at 10:18, this is almost 20 minutes after the location opens. I was informed that they needed an additional 5 minutes to get set up for breakfast. I said that was fine and that I had already ordered online and could just wait. The woman speaking said to just pull around and wait 5 minutes instead. I did so and a few cars who weren't even there yet when I got there skipped ahead of the 5 minute window. The one in front of me spent 5 minutes ordering $50 worth of food and when I got back to the menu speaker I was told to wait another 5 minutes before I could just say I'm picking up a mobile order quick. Another 5 minutes pass and I get my food. In summary, 20 minutes after the store opened it took another 20 minutes for me to get my food. I try my beverage and it is so bad I wonder if it is sabotaged (I was very polite) and threw it out. I never received my hash browns at all. Avoid this place like the plague in the morning, and if you must get breakfast don't even bother until at least 30 minutes after they open. I've had them not be ready yet even 45, or more, minutes later than opening time."