Casey's 627 South Main Street, Monticello, IA 52310

"Tyler did an amazing job with my pizzas and order"

"Clean, staff was friendly and attentive. Service was quick. There was no line."

"I placed an order tonight, the lady working behind the counter has NO customers service skills at all I ordered a wrap they didn't have the wrap so they replaced it with COOKIES if I wanted dessert I would have ordered it and when I told her that was my dinner does she expect me to eat cookies for dinner she went on to say "THAT NOT A ME PROBLEM" and hung up on me I'll be making phones calls tomorrow to the corporate office"

"Completely agree with E Jones. Tried calling to place a pick up order for over half a hour but no one answered. Stopped into the store to place the order and the clerk didn’t know where the worker was. She stepped outside to talk to what I assume was one of the managers, who told me it would be an hour before I could get an order as the worker wasn’t feeling well. I totally understand when situations like this come up, but it is that same treatment Ed mentioned where you were treated like a complete inconvenience to them - no apologies whatsoever. The manager and the clerk went back outside the store to chat. Sorry I bothered them for trying to give the store business."

"A select few employees make this location, but over all this location is just awful. Several times food is left in the warmer completely raw, or burnt to a crisp. Employees often sit around as if I am an inconvenience to them. I have even witnessed employees giving out free food when a card didn’t work properly. Over all it seems this location just doesn’t care, I would recommend any location over this one, especially if you work over night like I do."