Best Western Plus Sparta Trail Lodge

"Greetings , My daughter and I enjoyed our stay very much we stayed three evenings over the course of a month , the rooms are very clean including the bathroom . The sheets and towels were also spotless . The two beds were amazingly comfortable . The staff who served us were kind they had smiles for us upon arrival and were professional. Both Ann and Emily excel in excellent customer services . The house keeping staff is cheerful and detail oriented and are happy to serve in keeping the rooms clean for a comfortable experience for guests. The breakfast was delicious &fresh, there was a large variety of food to choose from both hot or cold . The choice of beverages is plentiful. The pool and spa area were well maintained and clean .. lots of swimming towels too. Based on our experiences we will rent again . Thank You Best Western !"

"Reply to response: We attempted to buy another room so the 3 kids could come along to swim and it was an issue. Nowhere when making the reservation does it show that "rule" as they allow paid outside swimmers during the week. It is specific for THIS hotel and not all best westerns. We were in the area visiting family and of course they weren't registered guest and we attempted to get another room but Lynda had issues! All in all...like I said previously watch out for this hotel! Read recent reviews they speak for themselves! Do your research! I couldn't say it more.. STAY CLEAR OF THIS HOTEL!!! Customer service is TERRIBLE especially Lynda. I hope for the sake of the company that they put her through customer service training as they will continue to lose customers and have added negative reviews."

"The location is ideal right off the interstate. The rooms are immaculate, always clean, and best of all... never any bugs!! (Like some of the other hotels in sparta) The breakfast has so many choices and is so clean, I have never stayed in a place so clean. With my OCD it's a must!! The pool was fantastic!! Super large hot tub, and perfect temperature. And 2 pools with slides!! Can't get any better!! The staff was amazing and listened to all of my concerns and Linda the GM was the nicest person I have ever met in the hotel business. Traveling from Florida to Wisconsin frequently I stay at a lot of hotels. This one is the best hands down. Wish all the hotels were like this one."

"Manager Linda should not be in hospitality business - very rude. She put us on the Do Not Rent list because we complained about no hot water to take a shower - in fact freezing water; no Kleenex in room; toilet was loose and rocking; faucet in sink sprayed water on us and the room heater was very noisy when it turned off waking us up all night. She told me we should have taken showers earlier before they do laundry. It was 8am in the morning. She told us she can’t make us happy so we should stay somewhere else and put us on the Do Not Rent list. I told her if they split the difference on the cost of the room we would be happy. She declined. Not a good value - very over priced for a small town. Stay away and stay somewhere where they give you what they promise."

"Felt the front desk help was fairly rude about a situation in which a little kindness could have been brought forth. First shift employee told us we could have visitors to swim for my grandson’s birthday party. We invited our guests and when our guests arrived they were very miss treated and talked to like children! Paying customers. Emily stated! “ if you even think about attempting to take people in to the swimming area we will call the police” we had young children in 10 degree weather packed and we traveled… some of us from a distance. She was very rude and told our guests they couldn’t have a 6 year olds birthday party! I am an adult and to be belittled as a paying customer was very unprofessional. We had to pack up 20 plus people and pay to go to the country inn to swim! But stay in this hotel! I am sick about how we have been treated in my own town! Where we pay often to come and stay! We will spread the word around this town that this motel has rude unprofessional employees!"