Walgreens

"These people can not seem to just simply get stuff right. I don’t know if it’s their system or the people but seriously 9 out of 10 times I go there they always have a problem! Y’all go to CVS or even anywhere else you’ll have better luck"

"Nichole Culp and Stormy (Sam Hickman) were the rudest anyone has ever talked to me. Horrible customer service at this Walgreens. I would never do business here again. I was told by pharmacist to come in to pick up an RX. I got there and waited over 90 mins. Just to be told they couldn’t fill it because it was sent to a different Walgreens 30 mins away. Then Nicole shut the window in my face and said they were going to lunch and would.not fill it. To go to other location (where it hadn’t been filled yet) to get it. I'm not sure who Nicole Culp even was as I had been dealing with the pharmacist and one of their assistants who were both very nice. Nicole just walked up out of no where and inserted herself into the conversation. I called to complain and asked for the store manager. Store manager Matt was not there so they had me talk to Stormy (Sam Hickman). Stormy told me the pharmacist said it was a controlled substance and that’s why they couldn’t fill it. 1st they did NOT tell me it was a controlled substance and that’s why they couldn’t transfer it. Nicole was obviously trying to leave early for lunch and lied. 2nd the RX was the antibiotic Amoxycillin and is NOT a controlled substance so they lied about that too. You can google that it’s not a controlled substance, but I run healthcare facilities for a living and have multiple master degrees. One in substance abuse so I know it’s not a controlled substance. Over 2 hours waiting on an emergency RX and still don’t have it filled. The infection can spread and cause serious health issues now because of it. If it does my next call will be to my lawyer for their overwhelming incompetence, horrible customer service, and putting my health at risk. I had a little kid and a baby waiting with me as well. My family has used that pharmacy/store for many years but we will never go back after this. I recorded the entire interaction with both Nicole and Stormy which I will post publicly. What a horrible way to treat people in pain with a swollen mouth because of an infection in my gums."

"Tried to get my prescription. One of the women behind the counter kept blaming the computers when at first they couldn’t find it and then again when they said my insurance was no good. I came home without my meds, called my insurance provider and they put us on a 3 way call with Walgreens. Once again the woman from Walgreens was extremely rude, to me and the insurance lady, and did nothing to help figure out where the problem lies. I’m now trying to set up my meds thru Optum RX. I’ll never set foot in a Walgreens again."

"Regarding Walgreens Store on Main Street, De Pere WI - disrespectful of customers. I scheduled via online an appt. for a flu shot (11:30AM, November 19, 2023). When I arrived, I was told to fill out the hardcopy paperwork, which I had already done online. When I asked why I needed to fill it out again, I was told "we can't print it." The person at the pharmacy counter was rude and off putting. At 11:47AM (for an 11:30 apt), I asked how much longer it might be. I was told "the pharmacist is filling out a prescription which is a higher priority." At this point the 11:45 apt. had also arrived and was filling out paperwork which he had already filled out online. I went to front of store and ask to speak to the manager. I was told the manager would "be out in a few minutes." After waiting for five minutes, I left. The entire experience was disrespectful, and lacking any notion of customer service. Why have us schedule an appt online, fill out all the paperwork online, show up on-time (at stores convenience), and then be treated like this?"

"WORST Pharmacy EVER!!!!! Poorly managed, understaffed, and RUDE personnel behind the counter! (girl with arm tattoo's and hair in a bun). Look, get more help! do what you have to, raise wages or is it just a management issue? Look we need our prescriptions, we are hurting and do not want to wait 24 hours or till the next day to get them. We don't want to hear "oh we only have two people here and we have 400 prescriptions to fill". I would go to Walmart but my insurance will not let me ! GET MORE HELP a pharmacy shouldn't operate like this !"