Jimmy John's

"The sandwiches are always spot on. Staff is friendly. I usually pick up my order and the store is always clean and bright."

"My order took an hour to be delivered. It was one sandwich. Not worth paying a delivery charge."

"Half my delivery order was missing. I called & they said they would send it out. I was 1/2 way finished with my sub & asked for a credit instead. I was told I had to speak to a manager. I finished my sub waiting on-hold for the manager. He told me they could deliver the rest to me but couldn’t give me a refund for the missing items. I was going to bed because it was late and didn’t want another delivery. He said that’s all they could do. I said if you can’t give me a credit then you’ve lost a customer that orders from you 1 or 2 times a week. He said ok. He didn’t say I’m sorry, or we’ll fix this. Just ok (meaning we don’t need you as a customer). So even though I’ve been a Jimmy John’s customer for 15 years, I’m now done with Jimmy John’s per their wishes."

"Took 1 hour and 45 minutes to get my one sub. Called the store nobody apologized or offered compensation/coupon for the extremely long wait for a single order. The guy who answered brushed it off with "yeah yeah the driver should be there soon". Drink was warm and the ice was completely gone. The cup was soggy and leaking.. not sure how thats possible but it happened. Sub was warm and soggy. Definitely not worth the $16 for the garbage I got. Think twice before ordering from here."

"I used to order from here 3 times a week. Stopped because the service was so bad. Took about 9 months off from ordering but had my old delivery driver stop by (he's awesome and I usually got decent service if he was working) and say it was under new ownership and things were better now. Got a 50% off a sandwich email so i broke down and reluctantly ordered today. At this point the discount wouldn't apply so I had to pay full price, my order is a hour old, lunch still isn't here. Called the store and was told it's provable not coming for at least another 30 min because they only have 2 drivers and got slammed, also told there was nothing they could do to apply or refund the discount. Clearly things are not better under the new ownership!!!"