Walgreens

"This place is worthless. Sad to think people depend on a place like this to get medicine they need to live! Hour long waits in the drive thru and no service in person. Then they act completely shocked when you bring this to their attention!"

"Due to staffing, they close the pharmacy without any warning. Then you have to call your Dr to get your script sent elsewhere, if you need it ASAP. Not a good experience. Drive thru line is convenient though which adds a star!"

"This pharmacy is in dire need of staff. I had an Rx called in after a hospital stay and when we got to the store, a sign was in the pharmacy drive-through window middle of the day that they were temporarily closed due to shortage of staff. Very upsetting and had to go without. Today my doctor called in an Rx at 9:30 am. I expected to get a notification for pick up by at least mid afternoon. By 6 pm, I reached a pharmacy tech and was told they’re 300 prescriptions behind and have no staff! They hadn’t even looked at my Rx. Asked me if I could pick it up tomorrow. Unacceptable. I called the Menomonee Falls store location and had them transfer my Rx so I could pick up right away. Provided feedback to Corporate. Suggested that the store transfer this overflow to another store verses jeopardizing the health of customers. People - call another location and have your Rx transferred if you get in a bind."

"Overall, Walgreens in Sussex took a turn downward. I know lots of places have staffing issues, so not sure what companies are doing to try to get employees. But, can the Management team at least clean up the outside of the building??? Looks horrible! Such an eyesore to drive past. After years of going to Walgreens, we decided to move our prescriptions to Costco. So easy there and quick service. Way most cost effective too. Why we left Walgreens: We had to get diabetic medicine for family member and they only had 1/3 of what was needed. Went back a week later to get the rest and it wasn't ready. They won't let you pick up inside at the pharmacy department lately, so you get to wait in a line of cars."

"This is the worst Walgreens Pharmacy I have dealt with. The pharmacy never answers their phones and you are left on hold for 20+ minutes. Prescriptions take 2-3 days to be filled and pharmacy staff are extremely rude. Unacceptable - Walgreens you need to hire more staff! The store manager, however was very helpful!"