Pilot Travel Center 13712 Northwestern Avenue, Caledonia, WI 53126

"They have a good scam going on there for parking. On one side it's clearly is posted reserver parking in bright yellow letters. On the other side it's so faded you can't read it at all unless you look hard. But they let drivers park there until late at night then knock on your truck and tell you that you pay or move. The parking lot is totally full. No place to park. So they got you . Bunch of sorry individuals to do this. Just another way to rip a driver off. I'll never spend another dollar at this Pilot again. All of them are nothing but lowlife crooks."

"This place has gone down hill over the past few years. The customer service sucks!! It shouldn't even get a star. After waiting in line while a cashier was chit-chating with a guy for almost 10min. I got told rudely because I needed 2 separate transactions that I had to get out of line, & wait for all the other customers to pass through. I then said I wont purchase the other product. Arbys ain't any better they're always out of stock on something they even ran out of roast beef! & there Andys Mint shake they came out with last spring they didn't have it available for 6months! There shake machine was always down. Horrible I live in the area & my family & friends agree & won't go here no more.! Word travels fast & I hope they get a change of ways here soon!! There are few good employees that work there pay them more fire the rest"

"Normally I like this Pilot. It’s my local, I park here when I’m home every other weekend. I haven’t showered at this one, but the bathroom is usually OK. HOWEVER, today 10/30/23, I was getting ready to Fuel and leave for 2 weeks, around 3am, and all the diesel pumps were down. When I went inside to ask, they could only tell me they were told it was a system update and couldn’t give me an ETA. That’s pretty frustrating! I understand a system may need to be updated and since they’re 24hrs, there is no “ideal” time. BUT YOU CAN ARM YOUR EMPLOYEES WITH KNOWLEDGE instead of leaving them having to shrug a customer off when asking if they had any idea how long it would be down. I didn’t know if it would be 5 minutes, 30, an hour, or what?? And they couldn’t tell me either. THANKFULLY, by the time I cleaned my windows and checked my load securement, they were back on. But it was definitely a frustrating experience with a location that is normally a bit better (except for all the drivers that make their own parking!! I DONT KNOW HOW MANY TIMES I’ve had to bang on a window or door to get an idiot parked in the driveway, sleeping, so I could get out of a parking spot!)"

"Great gas station and convenience store. They have fresh coffee and pastries plus most anything you can imagine to kill hunger pangs. I'd give it 5 stars if it had valet parking."

"Nice little Pilot. It’s strange, it’s located in a busy area in between Chicago and Milwaukee. But there is always a decent amount of parking available. I dont know why. The parking lot is well Sri’s guans easy to back into most spots. Also the inside of the store is well stocked. I like this one. But be careful, lots of road work being done in this area and can get confusing, especially at night."