Walgreens,

W156n11261 Pilgrim Rd, Germantown, WI 53022, United States

"Not impressed. 1 cashier for 3 self check outs and 1 regular check out. And of course, those at self check had age restricted items so cashier ringing us up, had to leave to help self checkout customers. An incredibly inefficient system."

"Pharmacy is terrible. There was about 2-3 customers in front of me who were lied to about when their prescription would be ready and one customer got so mad he started raising his voice and threatened to start a fight but calmed down and said “you’re lucky I don’t fight girls” to the lady behind the counter. I thought he was overreacting but now I understand his anger after today. I checked in to get my prescription at around 11am, they said it would be about 10-15 minutes. Cool, no problem. 30 minutes goes by, I ask if there is an update. Turns out no one started it, they set it to the side and we’re confused as to why we were in the lobby still. I had just gotten my wisdom teeth take out an hour before coming here and asked how long it would be due to the pain in my mouth, they said due to how long they already made me wait. That it would be ready in 10 minutes. Anotherrr 30 minutes go by and it’s not ready yet. Due to the pain in my mouth I went to ask for another update. They said it was ready but we’re waiting on the pharmacist to check it off. When she was done giving vaccines, she went to start something else instead of checking prescriptions. I ended up telling her that I had just gotten teeth removed, Im in pain and was told over an hour ago that my prescription would have been ready in 10-15. She then caught an attitude with me and said that I was only waiting 30 minutes since she can see the time on the prescription…. yeah the time when they finally started working on it since no one started until 30 minutes after I had checked in? I got to Walgreens at 11, I didn’t leave with my prescription till 12:30… I get places are short staffed. Don’t promise a time if you know you cannot fulfill it. I would have been ok with coming back an hour or two later to get it vs sitting in the lobby with a bloody gauzed up mouth in pain for over an hour. Pharmacy staff was extremely rude and so was the cashier in the front when we checked out other items. I love this area but I’d do whatever you can to avoid this location for the pharmacy. I’ve been coming here for years and I can see the decline in good service since their last pharmacy manager quit or stepped down."

"I would give zero stars for the pharmacy if I could. This store used to have a great pharmacy. Never had a problem. For about the last year now it is the absolute worst! We have a problem EVERY time we fill, refill or pick up a scrip. I don't know who the pharmacy manager is but she should be fired."

"Want to wait 30-45 minutes in line for a prescription? Well then this is the place for you!! Pharmacy takes an inordinate amount of time to find your prescription. Their idea of organizing RXs is to throw them all into a bin and then rifle through them for each customer. Would be faster to go to school, get a degree as a pharmacy tech, get hired by this Walgreens, and then fill your own prescription."